This short video will show you how to schedule your first dose of COVID-19 vaccination using Patient Online Services on the web. The process is very similar on the Mayo Clinic app, and these instructions should be helpful if you use the app to schedule your appointment.

When you are eligible to schedule a vaccination appointment, you'll receive this email from Mayo Clinic telling you that your care team has asked you to schedule a new appointment. Select "Schedule appointment" to link directly to Patient Online Services. You'll be asked to sign in so type your username and password and select "Sign in."

Once you're at the home page of Patient Online Services, you'll see the schedule appointment task here. Select that task to start scheduling your appointment.

You'll then be taken to the new appointments section. Look for the card that says COVID-19 vaccination. Select the "Schedule Now" button to continue.

If you're using the Mayo Clinic app, you'll need to tap "REQUEST APPOINTMENT" and then "REQUEST APPOINTMENT NOW" to get to the Schedule Appointment page. After that, the process is the same.

You'll need to answer some questions concerning your health and COVID-19. Read each of them carefully. For example, this first question asks if you have COVID-19 symptoms. If you don't, then you should answer that you want to continue scheduling. If you answer no, you'll see a message indicating that you should return to scheduling this appointment when you meet the requirement that you do not have COVID-19.

If you don't have COVID-19 symptoms, select "Start Over." At any time during your scheduling, if you type in something incorrectly, you can select "Start Over" to begin the scheduling process again. Continue to read and answer the questions by indicating yes or no that you would like to continue scheduling, and then select the "Continue" button. Once you've answered all the questions, you'll be asked where you would like to go for your appointment.

In this example, you can be seen either at Family Medicine Rochester or in Kasson, Minnesota. If you have no preference, select any location. This way, you'll see possible appointment times for both locations. Once you've made your choice, select "Continue."

On this page, you'll see the available appointment times beginning on the next available date — in this case, Monday, January 25, 2021. If you already have a date in mind on which you would like your vaccination, select the calendar icon and a date you prefer. Here we'll choose Tuesday, February 9, 2021. Remember also that in this case, you can choose from two locations. Family Medicine in Rochester or in Kasson, Minnesota. For this appointment, you're going to choose the Rochester location for a 10:00 a.m. appointment.

You may be asked to verify your personal information, such as phone number and address. If the information is correct, select "This information is correct." Otherwise, select the "Edit" button and make the appropriate changes. Please make sure that you enter a home phone number and a cell phone number. If they are the same, please enter that number for both the home number and the cell number.

You may also be asked to verify your insurance. To add information, select "Add coverage." For today, we'll select "This information is correct" and continue to finalize the appointment scheduling.

You'll see on this next page that you still haven't scheduled your appointment. Take a moment to review the information to ensure the correct date, time, and location have been chosen. If there's a mistake in date, time or location, select "Start Over" to begin the scheduling process again. If everything is OK, select the "Schedule" button on the bottom of the page. This is a very important step that ensures that your appointment is properly scheduled.

On the next page, you'll see the checkmark in the green circle and the words "Appointment Scheduled" indicating you've completed scheduling your appointment. You also see that your patient appointment guide is available and your newly scheduled appointment is on that document.

If you select appointments and admissions, you'll also see that your appointment is now listed in your upcoming visits list. If for any reason you need to reschedule this appointment, select it in the Upcoming Visits List, and on the Appointment Details page, select "Reschedule Appointment."

On the reschedule appointment page, choose the time and date you would like. The location remains the same as for the original appointment. Continue scheduling the appointment, making sure that you select the final blue "Schedule" button to complete appointment scheduling.

You can also choose to cancel your appointment. Select your appointment from the Upcoming Visits List, and then select "Cancel Appointment."

On the Cancel the Appointment page, select your reason for canceling the appointment and then select "Confirm Cancellation." You'll see the Cancellation Confirmed message indicating your appointment has been cancelled.

If you return to new appointments, you will see that you can schedule the appointment at your convenience but please do so quickly. Mayo Clinic can only create appointment times for when we know we will have vaccines.

If you try to schedule an appointment, but there are no appointment times available. you'll see a message like this asking you to choose another date or location or to come back another time to see if additional appointments are available. Please return regularly as new appointment times will continue to be added as Mayo Clinic gets vaccines.

Thank you for using Patient Online Services to schedule your COVID-19 vaccination appointment.

March 02, 2021