This short video will show you how to use Mayo Clinic's Patient Online Services on the web to schedule a COVID-19 vaccination appointment. The process is very similar when you use the Mayo Clinic app, and these instructions should be helpful if you use the app to schedule your appointment.

To begin, log in to your Patient Online Services account. To do this, go to and select log in to Patient Account. Then select the Log in button. Type in your username and password on the screen. You're now on the homepage of Patient Online Services. Select Appointments and Admissions. Once you're on that page, select the New Appointments tab. On the new appointments page, look for the "Tell us why you're coming" section, and select the box that says COVID-19 vaccination.

If you're using the Mayo Clinic app, once you've logged in, you'll need to tap "Request appointment" and then "REQUEST APPOINTMENT NOW" to get to the Schedule Appointment page, then select COVID-19 Vaccination.

To begin scheduling, you'll first need to select in what Mayo Clinic region you want to schedule your COVID-19 vaccination appointment. In this example, we'll select Rochester and then select Continue. This is followed by a series of questions concerning your health and other COVID-19 information. For example, this question asks if you have COVID-19 symptoms. If you answer yes, you'll see this message indicating that you need to make sure you don't have COVID-19 before scheduling your appointment. In this case, you really don't have symptoms. So you're going to select Start over. You'll be taken back to the beginning page of scheduling and will need to answer the questions again. Continue to read and answer the questions, making sure you select the "Continue" button to continue. One question will remind you that there may not be any available appointments because there is no vaccine. However, appointments are added as more vaccines are received. The message tells you that if there are no available appointment times, you should return later. Select the "Acknowledged" button, and then "Continue."

Once you've answered all the questions, you'll be asked to choose a specific location for your appointment. Let's choose the Department of Family Medicine in Rochester's downtown campus. As you can see, there are no available appointments at this location. You can come back later to try and schedule for this location or you can choose the other Rochester location. Select the location box here, and then choose the other listed location. Select "Continue." On this page, you'll see more information about scheduling the appointment. Note that Mayo Clinic cannot offer patients a choice in the vaccine. Vaccines are shipped to Mayo Clinic and Mayo Clinic uses the brands that they receive. After you read the information on this page, you can choose your appointment date and time. Select the calendar icon, and choose your preferred date and time. Take a moment to review the information to ensure the correct date, time, and location had been chosen. If there's a mistake in date, time, or location, select "Start Over" to begin the scheduling process again. If all the information is correct, finalize the appointment scheduling by selecting the blue box with the words "Schedule Now." This is a very important step that ensures that your appointment is properly scheduled.

On the next page, you'll see the check mark in the green circle and the words Appointment Scheduled, indicating you've completed scheduling your appointment. Select the Appointments and Admissions tab and make sure your newly scheduled appointment is in the Upcoming Visits list.

You should also be able to see the appointment in your Patient Appointment Guide. This document provides you with information about Mayo Clinic appointments and specific information about your COVID-19 vaccination appointment, including the time, date, and location of your appointment. Please read this information before you come to your appointment.

To see this information online, select your appointment. You're now on the appointment details page. From this page, you can reschedule or cancel your appointment. To reschedule, select reschedule appointment, and choose a new date and time. The location will remain the same as for the original appointment. On this page review the information concerning date and time, and then select a reason for rescheduling the appointment. Make sure you select the blue "Schedule Now" button to complete the appointment scheduling.

You can also choose to cancel your appointment. On the appointment details page, select "Cancel appointment." On the Cancel Appointment page, select your reason for canceling the appointment and select "Confirm Cancellation." You'll see the Cancellation Confirmed message indicating your appointment has been canceled. If you return to new appointments, you'll see that you can schedule the appointment at your convenience. Consider doing this soon as appointment times can fill quickly. Appointment times are added as more vaccines are received.

Thank you for using Patient Online Services to schedule your COVID-19 vaccination appointment.

April 16, 2021