Refer a patient

    Dec. 08, 2023

    These phone numbers will connect you directly with an appointment coordinator in Referring Physician Services at the respective Mayo Clinic campus. Patient appointments are scheduled Monday through Friday from 8 a.m. to 5 p.m. local time at each campus. Consultations with Mayo physicians also are available during these hours.

    For fax requests, download a referral form. Fill it out on your computer, then print and fax it to the appropriate campus. You'll receive a response to your fax request within three days.

    Mayo Clinic, Phoenix/Scottsdale, Arizona

    Mayo Clinic, Jacksonville, Florida

    Mayo Clinic, Rochester, Minnesota

    Mayo Clinic CareLink (referring physician portal)

    We have a secure online referral service to help you refer patients to Mayo Clinic and view their clinical results, including:

    • Clinical notes
    • Discharge notes
    • Patient itinerary
    • Radiology and pathology reports
    • Test results
    • Surgical summaries
    • Visit summaries

    What is CareLink

    There's a web-based application that allows referring providers to collaborate with Mayo Clinic. Welcome to CareLink. With CareLink, you can submit referrals at anytime, you can also submit records and images. In addition, you can see the progress of your referral, view the patient's upcoming itinerary, and look at notes or records from the Mayo Clinic team. Signing up takes just a few minutes. Click on "Create your account". Simply request an account for your organization, and then for each user. Requests will be processed in about seven business days. Once approved, you will be notified via email.

    This is the Mayo Clinic CareLink homepage. There are tabs across the top, as well as additional links on the page. Let's take a quick look at some key features. Click on "Upcoming appointments" to view your patient's future visits to Mayo Clinic. Click on "Requests" to monitor the progress of a record request you have already submitted. Click on "Reporting" to see a status report of your current referrals. Click on "Unread messages" to read messages that need attention. Click on "Quick Links" to see articles and other information. Of note, the training and support link offers guides, support, and contact information. Remember, you can always click on the question mark to get information specific to the page you are viewing.

    Next, we go into a little more depth on some key areas of the site. We'll start with patient list. Here you will find your list of active Mayo Clinic CareLink patients. These patients will remain on your active list for 120 days after you have taken action on them. The patient's name is clickable, allowing you to take additional action such as viewing their records or submitting a referral. When ordering a referral, you will be able to share information including the reason for the referral, scheduling instructions, upload records or images, and general comments for the Mayo Clinic provider. Your order screen will vary based on the type of request. Here's an example of an ancillary service order page.

    If there is a campus authorization form on file at Mayo Clinic, you will be able to review the patient's chart to see notes, labs, visit summaries and more. Simply click on a tab or link and you'll be able to see the additional information.

    This is an example of a patient's snapshot. On it, you quickly see key pieces of medical information.

    If you have any specific questions on how to use CareLink, please contact your physician liaison or relationship team member. If you have any technical or support questions, please contact the CareLink support team at the phone number or email address on the screen. Mayo Clinic CareLink is an easy way to collaborate so you and your team can better care for your patients.

    Requesting a referral

    We will need this patient information to schedule an appointment:

    • Name
    • Address
    • Phone number
    • Date of birth
    • Mayo Clinic registration number, if a previous patient
    • Type of insurance, such as HMO, workers' compensation, medical assistance
    • Nature of medical issue

    We also need to know:

    • Your referring physician National Provider Identifier (NPI) number
    • Services you would like Mayo Clinic to provide

    Patients with urgent medical or surgical needs are given priority in the appointment system. Appointments for non-urgent medical issues are scheduled several days to several weeks in advance. In general, pediatric services are offered only at Mayo Clinic's campus in Rochester, Minnesota.

    Once your patient has been seen at Mayo Clinic, you will receive the following:

    • Medical records and Summary reports
    • You will receive your patient's Mayo Clinic medical records in a timely manner once he or she is seen. Users of CareLink, our referring physician portal, will have immediate access to their patients' records and will not receive mailed or faxed reports. Our physicians will provide a summary of diagnostic reports and treatments to you as soon as it becomes available. Mayo encourages referring physicians to register for a portal account. Records will be sent via mail or fax for those medical professionals who do not use the portal.

    Hospital admissions and transfers

    Experienced nursing staff is available 24/7 to coordinate direct admission, emergency department evaluation or inpatient consultation for your patients at any Mayo Clinic Hospital location. Additionally, safe transport using Mayo Clinic Ambulance Service can be coordinated for airplane, helicopter and ground transportation through the same phone call.

    Why refer to Mayo Clinic

    Mayo Clinic respects the relationships you have with your patients and is committed to open communication and prompt follow-up after your patient is seen.

    We recognize that your patient looks to you as his or her primary provider — and we expect to entrust your patient back to your ongoing care after being seen at Mayo Clinic. Mayo sees patients from all walks of life and is an in-network provider for millions of people. To refer a patient, you don't need to know a Mayo Clinic staff member or have a previous relationship with us. Let us collaborate with you to provide the highest quality patient care.

    Quality and expertise. Mayo Clinic is continually developing new diagnosis and treatment techniques and refining and improving existing ones. Mayo Clinic has tertiary and quaternary expertise found in few other medical centers, including novel treatment options and clinical trials.

    Collaboration. Working together with medical professionals in the community and around the world has been part of Mayo's culture since our founding over 150 years ago. Let us collaborate with you to provide the highest quality patient care..

    Ease. Click, call or fax — we offer several ways to refer patients, all streamlined to save time for you and your colleagues. Use Mayo Clinic CareLink when it's convenient for you to view patient appointment times and subsequent clinical notes and test results.

    Locations. We have major campuses in three regions of the U.S. — Rochester, Minnesota; Jacksonville, Florida; and Phoenix/Scottsdale, Arizona — as well as Mayo Clinic Health System locations that serve more than 60 communities in Iowa, Wisconsin and Minnesota. This offers your patients multiple ways to access Mayo Clinic, no matter where they live.

    Telephone consults with Mayo Clinic physicians

    Physicians in most medical and surgical specialties are available for urgent consultations. Call the Mayo Clinic operator to arrange.

    See the list of medical departments and centers at each Mayo Clinic campus.

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