General Information


Chaplain Services is committed to caring for the spiritual needs of patients and families by providing spiritual counsel, emotional support, prayer, and/or a nonjudgmental presence while you work through a concern or worry. Chaplains provide resources from one's own faith or spiritual tradition and are readily available to explore spiritual questions that may arise during hospitalization. You might request a pastoral visit when difficult decisions need to made, when doctors are sharing information about the medical plan of care, or when family members are struggling to cope with the realities of a medical diagnosis.

Chaplains are available 24 hours a day, 7 days a week. To request a pastoral visit Sunday through Friday from 8:30 a.m. to 4:30 p.m., please call our main office at 904-956-0043 or 904-956-0046. During evenings and weekends, please call the hospital operator at 904-953-2000 and request that the on-call chaplain be paged. Our offices are located in the Cannaday Building adjacent to room 1050. Room 1050 is open for prayer if there are no scheduled services or meetings. The Cayhill Meditation Atrium, located next to the gift shop in the Cannaday Building, is open all hours for quiet and prayer.

Gift shop

The Mayo Clinic Gift Shop is on the first floor of the Cannaday Building. The shop sells a variety of items, including gifts, flowers, magazines, books, greeting cards, toiletries and other sundries. To reach the gift shop, call 904-953-6900.

Monday through Friday: 8 a.m. to 7 p.m.
Saturday: 9 a.m to 5 p.m.
Sunday: 11 a.m. to 4 p.m.


Interpreters for several languages are available in-house, and arrangements can be made for translators of other languages through local agencies. Interpreter services can be arranged through the patient's nurse.

Mail and flowers

Mail and flowers sent to patients during their stay are delivered to their rooms.

Due to infection control precautions required in many hospital rooms, fresh flowers or plants are only allowed in rooms 501 to 557 and 801 to 857. Nonlatex balloons, artificial flowers or pictures are acceptable to brighten any patient's room.

Mail received after patients are discharged will be returned to the sender.

Meditation atrium

The Cahill Meditation Atrium is on the first floor of the Cannaday Building near the gift shop. The atrium is open 24 hours daily for meditation and prayer.


Newspapers are available in the gift shop and in vending machines near the Davis Building main lobby and in the parking garage.

Patient ID and allergy safety

A patient identification (ID) bracelet is placed around each patient's wrist during admission and is worn throughout the hospital stay. A red allergy band indicates medication allergies. The health care team checks these bands throughout the hospital stay to ensure correct patient identification and medication safety.


The Mayo Clinic Pharmacy is on the first floor of the Davis Building. Pharmacy hours are from 8:30 a.m. to 5:30 p.m. Monday through Friday. The phone number is 904-953-2021.


Patient safety and security are of utmost importance. Mayo Clinic's trained security staff members manage all aspects of campus security, including state-of-the-art closed-circuit TV and radio-controlled security systems. They also monitor the hospital's sophisticated fire alarm and access system. Security staff members are available 24 hours a day.

Smoke-free facility

Smoking is not permitted in any Mayo building or on the clinic and hospital campus. This rule applies to everyone.


All patients have access to telephone service. Local calls are free. Long-distance calls can be billed to a credit card or third number. Outside callers can reach a patient's room by calling 904-956-0 plus the room number.


Television is free of charge. Each patient room has a 32-inch LCD television carrying the Mayo Clinic Television Network and its Media on Demand service. The television service offers a Mayo Clinic information channel, about 200 patient education videos, cable television and complimentary movies. Local television stations, plus many familiar cable TV channels, are available 24 hours a day.

Volunteer services

Our dedicated volunteers are men and women who donate their time and talents. Volunteers help staff the gift shop, staff various information desks and help transport patients. To reach the hospital volunteer desk, call 904-956-0074. For information about becoming a volunteer, call Volunteer Services at 904-956-0074 or go to the Volunteer services website.

Wireless Internet access

High-speed, wireless Internet access is free for patients and visitors. The service is available in the Davis, Mayo and Cannaday buildings.