Give your covered members exactly the care they need at Mayo Clinic

Thousands of patients from more than 130 countries come to Mayo Clinic each year for medical care. Here, teams of the world's leading experts from virtually every medical specialty and subspecialty work together to ensure the best possible outcome for each patient.

About Mayo Clinic

Mayo Clinic is a nonprofit worldwide leader in medical care for everyone who needs healing. Patients traveling internationally are provided timely diagnostic and specialty care in a place designed to feel a little more like home.

Here, patients have access to all medical and surgical subspecialties within a single institution, empowering the medical team to address all the patient's health needs and treat the whole person. Here, patients are cared for with a breadth of expertise and technology that reflects why Mayo Clinic is the trusted leader in health care worldwide.

How can Mayo Clinic help your organization?

Mayo Clinic's Department of Contracting and Payer Relations helps organizations around the world offer access to Mayo Clinic's high-quality, cost-effective care for individuals with serious and complex medical conditions. In other words, Mayo Clinic helps you minimize costs without compromising quality of care.

Mayo Clinic offers a variety of managed-access solutions for organizations including access to the full spectrum of Mayo Clinic's medical care. The Mayo Clinic Complex Care Program offers access to well-defined episodes of care for specific conditions such as cancer, orthopedics, living-organ transplantation, neurosurgery, cardiac care and pediatrics.

Bob Thompson: My name is Bob Thompson and I'm a chartered accountant living in Canada. I was a partner with an international accounting firm and left there in the early '80s to go into business for myself.

As a businessman, I appreciate the value of time. In the busy world I live, there never seems to be enough of it and I'm always looking to find a little bit more time to accomplish the things that I've set out to do, not just in business, but more importantly enjoying life itself. And what's most important — my family.

I've been a runner all my life. And in about 2008/2009, I started to notice my right leg was becoming weaker and my foot was turning in and out. My leg continued to progress to the point where I really couldn't run anymore and I was never without back pain.

So we started the process in Canada of going through all kinds of neurological testing. Over the course of two years, I had various diagnosis, anywhere from ALS to, I think it's Lou Gehrig's disease, Parkinson's. But they never could get to really what the definite diagnosis was, so we kind of moved from one diagnosis to the other.

In the interim, my daughter — she said the Mayo probably have the best neurologists in the world. Why don't we explore that?

Steven W. Ressler, M.D., Division Chair, General Internal Medicine, Mayo Clinic Arizona: So we got to work right away. We did some diagnostic tests. And in short order had determined that this really didn't fit a picture for Lou Gehrig's or ALS, which was a great relief to him obviously.

And one of the things that happened during this — and sometimes they say invention favors the prepared mind, I suppose. We found a growth on his spine. And in short course it became clear that while his problem in his right leg was a more minor disorder that's treatable, what we found in his spine turned out to be a very serious problem.

Bob Thompson: Someone had spotted on one of my MRIs that I had done in Canada in 2009 a spot on my back. And when they had re-looked at tests that they had just did, they said it doesn't seem to have grown, but it's probably something we should have a look at because it's unusual that it would be there. And they had asked me if anybody had ever commented on it before, and I said, no. That was the first I had heard of it.

So they had booked the surgery to do that. And when I woke up, they said we have very bad news for you. It's cancer.

Dr. Ressler: Now once we confirmed that diagnosis for him, he had a couple of options here. Now in this situation, Bob decided to go home to pursue radiation therapy for this. And so that's something that we're really able to facilitate. In this situation, we were able to get a diagnosis, something that if it were not treated could've left him paralyzed. But instead, he was able to head home and over the next few months was able to receive definitive radiation therapy at home.

Bob Thompson: So we did the radiation treatment in Canada. But, coincidentally, while they were looking at that, they spotted another thing in my thyroid, and it turned out I had thyroid cancer as well. And I couldn't get a timely surgery in Canada because they rank the types of cancer that you have by priority. And thyroid cancer is not one that they think is an aggressive cancer. So they were not able to do the surgery for at least three to four months. And I mean, mentally, it's almost impossible to imagine for three or four months waiting to have that done.

So I phoned back down to Dr. Ressler and he said, well, we can do it at the Mayo. And 10 days later I had that surgery done.

Dr. Ressler: So here, by having this unhurried approach, taking time, not rushing through our initial visit, not having to rush through our follow-up visit, and having radiologists and other members of the team that also have time to be very intentional, we picked up a very subtle issue again. And we were able to avoid a lot of headaches down the road for him.

Bob Thompson: For whatever reason, I always felt I was going to be OK. Still difficult to talk about.

The Mayo Clinic has given me a new lease on life. I think the future is that I get to participate with my grandkids, my daughters, my son in the community. And just the thought of being able to continue to do that for another 20 years or 30 years is just an experience that I can't imagine not being able to be part of.

International locations

Mayo Clinic in partnership with Abu Dhabi Health Services Company (SEHA) operates Sheikh Shakhbout Medical City. Sheikh Shakhbout Medical City is one of the United Arab Emirates’ largest hospitals for patients with serious or complex medical conditions.

Mayo Clinic offices

Mayo Clinic offices help ensure that distance is not an obstacle to receiving world-class care. The offices offer concierge services as well as provide information for patients, their families and referring physicians. Staff can answer questions and help patients communicate with Mayo Clinic locations in the United States. Services include:

  • Help with scheduling appointments
  • General orientation to Mayo Clinic
  • Travel and lodging information
  • Follow-up on previous visits to Mayo Clinic (medical reports, billing, insurance) and coordination of future visits

Mayo Clinic representative offices are located in:

  1. Canada
  2. Colombia
  3. Dominican Republic
  4. Ecuador
  5. El Salvador
  6. Guatemala
  7. Honduras
  8. Mexico
  9. Panama
  10. Peru

Independent referral facilitators

Mayo Clinic cooperates with independent referral organizations that facilitate the referral process for patients to all its campuses. These recognized referral facilitators have worked with Mayo Clinic to establish a reliable process for assisting patients who wish to visit Mayo Clinic for health care services.

  1. China
  2. India

Clinic

Mayo Clinic Healthcare is an outpatient clinic in London providing personalized health care, including: cardiology, gastroenterology and pulmonary medicine, preventive screenings, tailored wellness plans, and second opinions for complex diagnoses backed by the resources and knowledge of Mayo Clinic’s 4,000 physicians in the United States.

International insurance coverage for Mayo Clinic

Mayo Clinic has established arrangements with many insurers and third-party administrators. Mayo Clinic providers and hospitals are contracted with the organizations listed in the International Insurance Plan Contracts for Mayo Clinic.

Connect with Mayo Clinic

If you have any questions about setting up access to Mayo Clinic's expert medical care for your covered members, please contact the Contracting and Payer Relations team at DLINTLCONTRACTING@mayo.edu.

Learn more about International Services at Mayo Clinic.