Cardiovascular surgery appointment process, Mayo Clinic in Rochester, MN
Phase One: Initial contact
Melissa K. Erdman, P.A.-C, Cardiovascular Surgery, Mayo Clinic: Once you or your provider contact Mayo Clinic, a patient appointment service specialist will work with you to schedule a phone call or video visit with an advanced practice provider within two business days from the initial request. This initial call or visit will often last about an hour, during which we will ask about recent testing that has been completed locally and walk you through some steps to have these records and test results sent to Mayo for review by our surgeons. We'll also discuss the patient history including medical, surgical, family and social information, along with any medications, allergies, and current symptoms. This information will allow the cardiac surgery team at Mayo to clearly understand the patient concerns. By reviewing all the gathered medical information in advance, our surgeons are able to more efficiently provide the surgical recommendation. It is vital that our surgeons are able to view the actual test images from local care providers in order to provide the best personalized medical or surgical option for the patient. If the images are not available following the phone or video visit within ten business days, the surgeon will move forward with the review, though it may be difficult to determine the specific surgery needed without the existing record and images. In this case, additional or repeat testing may be necessary to best meet the patient's needs. If that does happen, the situation will be discussed with you prior to scheduling an appointment.
Phase Two: Surgical consult
Upon completion of the surgical review process, a phone call or video visit will be arranged between the patient and/or caregivers and the surgeon to discuss the recommendations for surgery.
Phase Three: Scheduling onsite care
After that discussion, we'll schedule an appointment for the onsite preoperative visit and reserve a surgical date. Often, conducting the medical record review and evaluation before an onsite appointment limits the patient travel, so that only one trip to Mayo Clinic in Minnesota is necessary. That said, if the surgeon feels additional testing is necessary to determine the course of treatment, it may require a longer stay in Rochester or a preliminary visit prior to scheduling the surgical case.
At Mayo, by putting the patient at the center of everything we do, we continually strive to provide each patient with the precise care that they need. And we are happy to discuss additional questions at anytime. Just contact us at the telephone number on this page.
Cardiovascular Surgery Appointment Office