How to request service

Local law enforcement officials, firefighters, emergency responders, emergency medical providers and health care professionals can call Mayo Clinic Ambulance Service emergency communications  at 800-237-6822 (toll-free) or 507-255-2808 to request a critical care transport from the scene of an injury or between health care facilities. The emergency medical dispatchers follow specific protocols regarding when to send an emergency medical helicopter.

Since it began in 1984, Mayo Clinic's emergency medical helicopter service has saved thousands of lives thanks to the quick response time, rapid transport and available critical care. Helicopter transport of people injured in motor vehicle accidents captures headlines, but most Mayo Clinic helicopter transports involve moving patients from rural hospitals to regional medical centers for high-level medical care. Mayo Clinic Ambulance Service helicopters transport patients to any medical center. People who have experienced trauma or been involved in accidents are transported to the nearest appropriate facility.

Various types of Mayo Clinic medical helicopter transports include:

  • Trauma
  • Cardiac
  • Pediatric
  • Neonatal
  • Intra-aortic balloon pump
  • Obstetric
  • Other medical conditions