Air ambulance — airplane and helicopter
Mayo Clinic Ambulance Service — air ambulance — Licensed airplane and helicopter ambulances flown by professional pilots and staffed with highly trained paramedics, nurses, respiratory therapists, pediatric and neonatal specialists, perfusionists, and physicians who provide care to people with complex health conditions from scenes of injury and during transfer from hospital to hospital.
Mayo Clinic's medical airplane flies our patient care team throughout the United States and parts of Canada. The team safely brings patients to Mayo Clinic, other health care facilities or to their homes after care. The teams aboard Mayo Clinic Ambulance Service's aircraft have transported patients to Mayo Clinic's campus in Rochester, Minnesota, from the 48 contiguous United States.
The air ambulance airplane is available 24 hours a day, 365 days a year.
Aircraft, aviation crew and operations certificates are provided by Mayo Clinic.
Requesting a flight
The Mayo Clinic Ambulance Service emergency communications team coordinates flights and can be reached at 800-237-6822 (toll-free) or 507-255-2808. Communications specialists can answer your questions about our service and arrange all aspects of your travel, including help in coordinating appointments.
In many cases, health insurance or HMO plans do not cover air ambulance service if it is deemed not medically necessary or if it is selected by patient preference. Air ambulance dispatchers will provide a cost estimate when you call. Full payment for air ambulance transport is often required at the time of service if it is not medically necessary.
For questions about your transport bill or insurance claims after a transport on our air ambulance airplane, please contact our business office at 800-776-9001 (toll-free).
Mayo Clinic's air ambulances are accredited by the Commission on Accreditation of Medical Transport Systems (CAMTS), the industry's most respected stamp of approval for all aspects of air safety and quality.
Aircraft, medical personnel, aviation crew and operations certificates are provided by Mayo Clinic.