Mayo Clinic expects suppliers and their representatives to uphold the same high standards of ethical behavior, integrity and professionalism that are required of Mayo employees.
As a reminder, completing the vendor onboarding process does not guarantee your company the opportunity to conduct business with Mayo Clinic.
Mayo Clinic's vendor onboarding process verifies your company's information, validates your company's tax information for accurate Internal Revenue Service reporting, identifies minority suppliers and ensures regulatory compliance by verifying that your company has not been sanctioned by any regulatory agency.
A Mayo Clinic department that has an existing or new business relationship with a vendor will submit the vendor and contact information to initiate the vendor onboarding process. Vendors may receive correspondences with questions when verifying company information prior to completing the onboarding requirement.
Visiting Mayo Clinic
Mayo Clinic policy requires that all vendor representatives have a scheduled appointment with their Mayo contact before coming on campus.
Contacting or visiting Mayo physicians or staff without an appointment, or coming on campus without registering, can result in your sales privileges being temporarily or permanently revoked. Be sure to allow adequate time to sign in at one of our kiosk locations before meeting your Mayo contact.
Sales representative registration and credentialing
Sales representative registration is required of all salespeople who physically conduct business on any Mayo Clinic campus. Registration provides Supply Chain Management with information about the Mayo Clinic department(s) with which you'll be conducting business and the type of work you do while on our properties.
If you do not anticipate ever having a physical presence on a Mayo campus, registration is not required. Review these decision criteria to determine whether your company representatives are required to register.
Registration is done through Reptrax, a third-party vendor management system. To allow time for credential processing, representatives should create and update their Reptrax account at least five business days before coming on campus.
Representatives who have not yet registered with Reptrax need to complete the registration process by:
- Visiting the registration website.
- Completing the online registration form.
- Paying the registration fee (if required) by credit card. This fee varies based on the areas that the representative visits at Mayo Clinic and the membership options selected. Representatives who already have a Reptrax account should add the Mayo Clinic locations to their list of hospitals and complete the requirements.