Supplier Guidelines

Mayo Clinic expects suppliers and their representatives to uphold the same high standards of ethical behavior, integrity and professionalism that are required of Mayo employees.

As a reminder, completing the authentication and registration process does not guarantee your company the opportunity to conduct business with Mayo Clinic.

Vendor authentication

Mayo Clinic's vendor authentication process verifies your company's information, validates your company's tax information for accurate Internal Revenue Service reporting, identifies minority suppliers and ensures regulatory compliance by verifying that your company has not been sanctioned by any regulatory agency. The authentication process is a requirement for all active vendors and those entering into an RFP or RFQ.

A Mayo Clinic department that has an existing or new business relationship with a vendor will submit the vendor and contact information to initiate the vendor authentication process. Vendors will receive an invitation via email from Dun & Bradstreet Inc. with information about how to complete the requirement.

Once logged in to the Dun & Bradstreet-hosted registration portal, you will be asked to complete the questionnaire form:

  • Search for or enter the D-U-N-S Number for your company (if applicable).
  • Enter the legal business name, address and Taxpayer Identification Number (TIN) or Federal Employer Identification Number (EIN).
  • Identify the business category.
  • Upload documents, which vary depending on your business and may include but are not limited to, Internal Revenue Service (IRS) form W-8 or W-9, diversity certificate, insurance policy, or FDA inspection results.
  • Pay the authentication fee to Dun & Bradstreet by credit card.

Visiting Mayo Clinic

Mayo Clinic policy requires that all vendor representatives have a scheduled appointment with their Mayo contact before coming on campus.

Contacting or visiting Mayo physicians or staff without an appointment, or coming on campus without registering, can result in your sales privileges being temporarily or permanently revoked. Be sure to allow adequate time to sign in at one of our kiosk locations before meeting your Mayo contact.

Sales representative registration and credentialing

Sales representative registration is required of all salespeople who physically conduct business on any Mayo Clinic campus. Registration provides Supply Chain Management with information about the Mayo Clinic department(s) with which you'll be conducting business and the type of work you do while on our properties.

If you do not anticipate ever having a physical presence on a Mayo campus, registration is not required. Review these decision criteria to determine whether your company representatives are required to register.

Registration is done through Reptrax, a third-party vendor management system. To allow time for credential processing, representatives should create and update their Reptrax account at least five business days before coming on campus.

Representatives who have not yet registered with Reptrax need to complete the registration process by:

  • Visiting the registration website.
  • Completing the online registration form.
  • Paying the registration fee (if required) by credit card. This fee varies based on the areas that the representative visits at Mayo Clinic and the membership options selected. Representatives who already have a Reptrax account should add the Mayo Clinic locations to their list of hospitals and complete the requirements.