Mayo Clinic GeneGuide
Mayo Clinic GeneGuide™

Product Policies

The product disclosure policy has been written to ensure that you have a full understanding of the product's capabilities and limitations. We highly encourage you to take some time to read the policies before making your purchase.

Terms of Use

Last Modified Date: September 17, 2018

These Terms and Conditions of Use (“Terms”) are an agreement between you and Mayo Clinic and its affiliated entities and subcontractors, (“Mayo Clinic”) regarding your purchase and use of Mayo Clinic GeneGuide™. Mayo Clinic may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting the modified terms and conditions. You agree to review the agreement periodically to be aware of such modifications, and your access or use of an online services account constitutes your acceptance of the agreement as it appears at the time of your access or use. By agreeing to these terms and conditions of use, you authorize Mayo Clinic and its staff to communicate and provide information to you regarding your Mayo Clinic GeneGuide™ account. These terms are in addition to any other terms and conditions you may have agreed to in connection with other websites or applications offered by Mayo Clinic or its affiliated entities. Helix OpCo, LLC (“Helix”) and PWNHealth (“PWNHealth”). Helix and PWNHealth have their own policies, which you may review by visiting their websites.


To utilize Mayo Clinic GeneGuide™, you will need to: (1) Complete a health history questionnaire and after review of your information, an independent physician determines if the test is appropriate for you and you have been informed by email; (2) Purchase a Helix DNA saliva collection kit, along with genomic sequencing services from our partner, Helix or have previously been sequenced by Helix; (3) Create an account with Helix; (4) Authorize Helix to share your genomic sequencing data with Mayo Clinic; (5) Authorize Helix to share your genomic sequencing data and responses to your health history questionnaire with Mayo Clinic and with PWNHealth; (6) Create an account with Mayo Clinic, and (7) Agree to Mayo Clinic GeneGuide™ Terms of Use and Privacy Policy. A PWNHealth genetic counselor may contact you prior to approval of your test request to discuss whether the test is appropriate for you. Post-test genetic counseling is also available.

You must be age 18 or over to use Mayo Clinic GeneGuide™ and the information you provide must be accurate.


Mayo Clinic GeneGuide™ must be purchased as part of a package, which includes genomic sequencing services from Helix, unless your DNA has already been sequenced by Helix. Your payment is processed by Helix, which shall be solely responsible for that transaction. To obtain a refund once purchased, please refer to Helix’s refund policies. If you've already registered your Helix DNA saliva collection kit and do not want to agree to the Mayo Clinic GeneGuide™ Terms of Use, Privacy Policy and consent statements, Mayo Clinic can refund a portion of the cost of the Mayo Clinic GeneGuide™. Contact Mayo Clinic Customer Assistance at 1-507-538-4440.


The purpose of Mayo Clinic GeneGuide™ is to provide general health education information regarding potential health risks based on genomic sequencing data. Nothing in the content, products, or services should be considered, or used as a substitute for, medical advice, diagnosis or treatment. This site and its services do not constitute the practice of any medical, nursing, or other professional health care advice, diagnosis, or treatment. You should always talk to your health care provider for diagnosis and treatment, including your specific medical needs. We advise users to always seek the advice of a physician or other qualified health care provider with any questions regarding personal health or medical conditions. If you have or suspect that you have a medical problem or condition, please contact a qualified health care professional. If you are in the United States and are experiencing a medical emergency, please call 911 or call for emergency medical help on the nearest telephone.


You should read the Mayo Clinic GeneGuide™ Privacy Policy to understand what information we collect and how that information will be used and disclosed in connection with your use of Mayo Clinic GeneGuide™.


The security of any data you submit via the Mayo Clinic GeneGuide™ website is very important to us. The site uses encryption technology, and we constantly review our security practices to help ensure that your data is maintained securely. However, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of information sent to us. Moreover, when you transmit information via the Internet, your information is transmitted over a medium that is beyond our control, and therefore the security of the transmission may be compromised before it reaches us. Accordingly, Mayo Clinic makes no guarantee as to confidentiality or security.

Privacy Policy

Last Modified Date: September 17, 2018

Mayo Clinic and its affiliated entities (“Mayo Clinic") are committed to protecting your privacy. We feel it is important for you to know how we collect, use, and disclose information you provide when you use the Mayo Clinic GeneGuide™ and any related website or services offered as part of the Mayo Clinic GeneGuide™. Please review this Privacy Policy carefully. By agreeing to this Policy, you agree that we may collect, use, and disclose information about you as set forth below. Your agreement and participation is voluntary, but if you don't agree, you will not be able to use the Mayo Clinic GeneGuide™.


Although Mayo Clinic is not delivering medical services to you as part of the Mayo Clinic GeneGuide™, we are committed to protecting this information in the same manner that we protect our patients' medical records. Accordingly, we will only use or disclose the information we collect from you as permitted by the Health Insurance Portability and Accountability Act (“HIPAA”). Please review Mayo Clinic's Notice of Privacy Practices for a full explanation of how Mayo Clinic uses and discloses your information. We will not combine your genomic sequencing data or results with your Mayo Clinic medical record, or share your information with your health care provider, leaving that decision up to you.

Specific Information we collect, and how we use and disclose it:

  • Genomic Sequencing Data

    To use the Mayo Clinic GeneGuide™, you must complete a health history questionnaire so that an independent physician can review your information and determine that the test is appropriate for you, and you must have received genomic sequencing services from our partner Helix OpCo LLC (“Helix”). You must then authorize Helix to share your genomic sequencing data and the information you provided in your health history questionnaire with Mayo Clinic and PWNHealth. When you complete this authorization, Mayo Clinic collects genomic sequencing data from Helix. This data is limited to the genomic data needed to provide your Mayo Clinic GeneGuide™ interpretation. Your sequencing data will be used to provide the Mayo Clinic GeneGuide™ services to you. In addition, we only use and disclose your Sequencing Data: (1) as stated in this privacy policy; or (2) as authorized by you in writing; or (3) as set forth in the Mayo Clinic Notice of Privacy Practices.

  • Genetic Information Nondiscrimination Act (GINA)

    Under the Genetic Information Nondiscrimination Act, (GINA), if you work for a company of 15 or more people, your employer may not ask you about your genetic information. They are also barred from using any genetic information in hiring or other employment decisions. Your health insurer may ask you about your genetic information. However, they cannot use this information in decisions about coverage or health premiums. GINA does not apply to some groups, such as members of the US military.

    This restriction only applies to employment and health insurance companies. For example, companies that offer life, long-term care, or disability insurance are exempted from this policy. Some states have additional safeguards for those types of insurance. You can learn about federal laws and the laws in your state and be careful with whom you choose to share your genetic Information.

    Mayo Clinic takes active steps to reduce the risk of security breaches. However, there is always a risk of a security event in which someone may access your data without your consent. These data could include your name, contact details, or genetic information. When combined, these data could allow someone to connect your Genetic Information back to you.

  • Browser Data

    The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. We use this information in aggregate form to understand how our site is being used and how we can better serve visitors.

  • De-identified Data

    We may share the information you provide to us and that we collect about you, in aggregate, de-identified basis, with third parties we have engaged for research to improve our products and services or for other business purposes.

  • Cookies

    “Cookies” are small pieces of information that some websites store on your computer's hard drive when you visit them. Like many other companies, Mayo Clinic uses cookies to provide us with information relating to the sources of our site traffic. Collecting this information, however, does not allow us to personally identify you. Most Web browsers automatically accept cookies, but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis. Our site requires that both cookies and JavaScript be enabled. If you reject cookies from our site, some parts of the site may not work properly for you.