Frequently Asked Questions

Can I choose a provider based on my personal preferences?

Mayo Clinic strives to create an environment where everyone in our diverse community feels safe and welcome and is treated with respect and dignity. As you schedule your appointment or visit Mayo Clinic, know that the team members who care for you or your family have the expertise and skills to provide the best care possible. Requests for care team members that are based on their race, religion, ethnicity, gender, sexual orientation, gender identity, language, disability status, age or any other personal attribute will not be granted. If you would like to speak with a representative about this policy, please contact the Office of Patient Experience:

  • Jacksonville: 904-953-2019
  • Phoenix/Scottsdale: 480-301-4938
  • Rochester: 507-284-4988
  • Mayo Clinic Health System: 844-544-0036


Do I need a car?

It depends on the Mayo Clinic campus you visit and your personal preference. It's always a good idea, if you fly, to check local options for taxi or other transport services between the airport, hotels and Mayo Clinic.

Minnesota — Many visitors find that cars aren't needed. Mayo Clinic buildings are centralized in downtown Rochester. The clinic buildings, as well as many downtown restaurants, hotels and shops, are connected by pedestrian walkways — either skyways or subways (underground walkways). Several Rochester hotels operate courtesy vans for their guests.

There's a free shuttle service between downtown Mayo Clinic buildings and the Saint Marys campus about one mile from downtown Rochester.

Arizona and Florida — Patients traveling by air may want to rent a car or consult with their hotel about shuttle arrangements. Not all hotels offer shuttle service.

How far is the airport from Mayo Clinic?

Arizona — Phoenix Sky Harbor International Airport is 20 miles from Mayo Clinic. The drive can take an hour when traffic is heavy. Scottsdale Airport is 10 miles away and can accommodate corporate and private aircraft.

Florida — Jacksonville International Airport is about 30 miles northwest of the clinic, a 45- to 60-minute drive.

Minnesota — Rochester International Airport is about 10 miles from downtown Rochester. Minneapolis-St. Paul International Airport is about 80 miles from Rochester. Many patients fly into Minneapolis-St. Paul International Airport and travel to Rochester by bus or van. For more information, check online at

Do you recommend accommodations? Are discounts offered to Mayo Clinic patients?

Mayo Clinic does not own, operate or endorse any lodging facility, but you'll find many convenient lodging options. Some nearby hotels and motels offer special rates for Mayo Clinic patients.

Arizona — Hotels are available on Mayo Clinic's Scottsdale and Phoenix campuses.

Courtyard by Marriott, a 124-room hotel, is on the Scottsdale campus. Reservations: 480-860-4000 or 800-321-2211 (toll-free).

Residence Inn by Marriott Desert View at Mayo Clinic is on the Phoenix campus. Reservations: 480-563-1500 or 800-331-3131 (toll-free).

Several organizations in the area can provide information on travel arrangements and lodging. They include:

Florida — Two hotels are within convenient walking distance, on or near the Florida Mayo Clinic campus.

The Inn at Mayo Clinic has 78 one- and two-bedroom suites and studios with kitchens. It is connected to the clinic by an enclosed walkway. Reservations: 888-255-4458 (toll-free), or Marriott's toll-free reservation number for Mayo Clinic patients is 866-699-MAYO (6296).

Courtyard by Marriott is next to the clinic. Reservations: 888-254-8045 (toll-free), or Marriott's toll-free reservation number for Mayo Clinic patients is 866-699-MAYO (6296).

Minnesota — There are more than 5,000 hotel and motel rooms in Rochester. You'll receive a brochure from Rochester Lodging in the packet that Mayo Clinic mails you confirming your appointment. For more lodging information, including campground information, call 800-634-8277 (toll-free) or visit or

Medical records

Will I need to bring my medical records with me or does Mayo Clinic start from scratch?

Mayo Clinic encourages patients to bring all recent, pertinent medical records, including:

  • A letter from the local provider summarizing the medical condition
  • A complete record of immunizations to date
  • Copies of medical record information from health care providers outside of Mayo Clinic
  • All radiologic films, CDs, DVDs, videos and written radiologic reports related to the clinical question
  • All pathology slides and written pathology reports from relevant biopsies

Can you call my doctor's office to get my medical records?

Generally, patients obtain their medical records from their providers. If additional records are needed once you are here, Mayo Clinic can contact your provider. You'll be asked to sign a consent form to release your records.


Will my insurance cover care at Mayo Clinic?

Mayo Clinic routinely submits claims to insurance carriers. Please contact your insurance company to verify medical coverage and to obtain any needed authorization prior to your visit. Often, your insurer's customer service number is printed on the back of your insurance card. Additional information about billing and insurance is available on this Web site at these locations:


Can I bring my child? Is child care offered?

You can bring children with you, but no child care is offered. Many visitors find it convenient to bring a responsible person along to watch children during your appointments.

Are family members allowed to come to my appointments?

Relatives and friends are welcome at Mayo Clinic. They may be asked to stay in the waiting area during some exams and tests.

Special services once you arrive

Where can I get oxygen while in town?

Oxygen dealers are available. Ask your regular oxygen supplier to make these arrangements for you before you leave home. Bring a copy of your oxygen prescription with you, which you can get from your home oxygen dealer.

Is there a nursing service at my hotel? If not, how can I find one?

Nursing services are not available at hotels. When you arrive, you can ask your provider about options.

Phone numbers/Days open

Is there an 800 number for patients to call?

We welcome your calls and questions. You can find many Mayo Clinic contact phone numbers here.

Is Mayo Clinic open weekends?

Mayo Clinic is open Monday through Friday and is closed for all major U.S. holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.