System, browser and plug-in information

By Mayo Clinic Staff

System requirements

Minimum requirements to fully utilize our site

Browser: Internet Explorer, Firefox, Safari or Chrome

Monitor size/resolution: 1024 x 768 pixels

Throughput data: 56K modem, cable or DSL

Plug-ins: Latest version of Windows Media Player and Adobe Flash Player for media content

We use pop-up windows to display certain kinds of content. You may miss important information if you use software that blocks all pop-up windows.

Browsers supported

Our site is optimized for standards-compliant browsers. We use a tiered approach to browser and platform support, with the highest used browsers receiving the greatest support. We actively support, test and troubleshoot issues on the most recent full version of Internet Explorer, Firefox, Safari and Chrome.

Issues reported on other browsers are prioritized and addressed based on complexity and the number of users affected. Support levels for individual browsers are reassessed every six months and changed based on usage patterns.

The site will generally function across a wide range of browsers and platforms due to the standard, enterprise-level Web services we utilize. However, some browsers and platforms may not display pages in a consistent manner or support all of the functionality provided.

Recommended plug-ins

We recommend use of the following browser plug-ins to ensure optimal performance of our site.

Adobe Reader is free software that lets you view and print Adobe Portable Document Format (PDF) files. Some documents on our site require Adobe Reader. You can download it by clicking on this button:

Adobe Flash Player is not required to use this site, but some of our features will work better if you have it. Here is a link to the free download:

Windows Media Player is required to use multimedia content on our site. If you have trouble playing one of our video or audio files, you may need to download and install the latest version of the free Windows Media Player software.

If you continue to have problems, Windows Media Player by default uses an Internet standard called the Microsoft Media Server (MMS) protocol to transmit content. There are a number of things that will cause MMS to fail, including corporate firewalls and an implementation of TCP/IP called Network Address Translation. Fortunately, Windows Media Player can be configured to use HTTP (the protocol that displays standard Web pages) to stream content. If you're having trouble trying to access multimedia features from within a company, you may want to contact your company's firewall or network administrator for assistance or clarification.

March 12, 2014