Emergency Communications Center dispatch services

The Mayo Clinic Emergency Communications Center (ECC) coordinates delivery of the following services:

  • Gold Cross, an Advanced Life Support ground ambulance, from locations in Minnesota and western Wisconsin
  • Mayo One Helicopter, the emergency medical helicopter based in Rochester, Minnesota, Eau Claire, Wisconsin, and Mankato, Minnesota
  • Mayo One Airplane, an air ambulance jet based in Rochester, Minnesota, that flies worldwide
  • Neonatal and pediatric specialty team transports by air and ground, as determined by a patient's age and condition

The ECC utilizes a computer-aided dispatch system. Dispatchers activate the field staff via radio and alphanumeric paging and communicate through a vehicle-installed mobile data transfer system. The ECC can monitor the location of all Mayo Clinic Medical Transport units throughout the call process.

Other services

The ECC also provides other emergency communication services, including:

  • 911 pre-arrival emergency care instructions. The ECC serves as a public safety answering point for seven counties in Minnesota. It provides emergency care instructions to callers prior to the ambulance arrival using an evidenced-based, internationally recognized protocol system. The pre-arrival instructions cover a wide variety of emergency conditions, from childbirth to CPR.
  • Incoming ambulance and aircraft patient reports. Ambulance and medical aircraft crews radio the ECC with status reports on patients coming to Mayo Clinic Hospital, Saint Marys and Methodist campuses, in Rochester, Minnesota. Communications technicians can quickly link them to an emergency room consultant when necessary. ECC also uses these reports to activate emergency department resuscitation, trauma care, cardiac catheterization and stroke care teams.
  • Flight following. The communications technicians maintain contact with dispatched emergency medical helicopters to help ensure they meet industry and federal safety standards.