Your health, your team

In times of wellness or illness, you can turn to the primary care teams of Mayo Clinic in Florida. Your team works with you on preventive care and in the diagnosis and treatment of illness.

By partnering with a care team, you experience better care, better access and fewer return visits. You may choose your care team from either Family Medicine or Community Internal Medicine, each of which has a different focus.

Whether you're healthy, sick or living with a chronic condition, your care team provides whole-person care to support your needs. Primary care is available at several locations in the Jacksonville, Florida, area. Many minor illnesses can now even be diagnosed and treated online or over the phone.

What is a care team?

Your care team is home base for getting the care you need in the most convenient and supportive ways possible. It includes you, physicians, resident physicians, nurse practitioners or physician assistants, nurses, medical assistants, pharmacists, and other professionals, as needed, to support your health and wellness.

The primary care providers on your team have expertise in family medicine and internal medicine. They offer a wide range of services, including preventive exams and screenings and well-child exams. They manage chronic conditions and treat minor illnesses. And they coordinate care with specialists you may need to see, such as heart doctors (cardiologists) and cancer experts (oncologists).

The advantages of care teams

  • Improved access to care. Having access to a care team means convenience for you. Often, what you need can be delivered by telephone support or through Patient Online Services. If you need to see a provider, you'll be connected with the right team member to address your concerns. You may need a nurse visit for vaccinations or an exam with a doctor or nurse practitioner to diagnose and treat an illness. Your care team can determine the best route of care for your situation.
  • Effective management of routine, chronic and specialty issues. Care teams will follow up with you after a hospital stay if you need support in recovering.
  • Whole-person care. Your care team takes the time to listen to your questions and concerns, which may include medical, nutritional, social and drug-related issues.
  • Coordinated care with specialists. If you require specialty care, your primary care team can connect you with the right support, while partnering with you on your overall care plan. You may be eligible for an electronic consult (eConsult), which helps you avoid extra appointments.

    Your care team will coordinate with specialists to ensure that your care plan fits your needs, lifestyle and family circumstances. Often, community resources are available as well — and your care team can help you make those connections.

A patient and doctor talk by way of electronic consult (eConsult).

You may be eligible for an electronic consult (eConsult), which helps you avoid extra appointments.

Mayo Clinic Primary Care in Florida provides comprehensive health care for every stage of life. Services include:

  • Pediatric care, newborn through adolescence
  • Adult care, including preventive services, vaccinations and care for long-term conditions
  • Women's health care
  • Outpatient procedures
  • Same-day appointments for immediate needs
  • Online access through patient online services
  • Laboratory services on-site
  • An after-hours nurse line

You may choose from among several primary care locations. Not all services are available at each location. The staff on the appointment line will help you select a location. Once you establish care with a primary care physician and care team, you may also reach a triage nurse or a member of your care team through Patient Online Services secure messaging.

June 10, 2022