Your health, your team

In times of wellness or illness, you can turn to the primary care teams of Mayo Clinic in Florida. Your team works with you on preventive care and in the diagnosis and treatment of illness.

By partnering with a care team, you experience better care, better access and fewer return visits. You may choose your care team from either Family Medicine or Community Internal Medicine, each of which has a different focus. Family Medicine healthcare professionals use a team approach to care for people of all ages. The Community Internal Medicine team cares for local people over age 18.

Whether you're healthy, sick or living with a chronic condition, your care team provides whole-person care to support your needs. Primary care is available at several locations in the Jacksonville, Florida, area. Many minor illnesses can now even be diagnosed and treated online or over the phone.

What is a care team?

Your care team is home base for getting the care you need in the most convenient and supportive ways possible. It includes you, physicians, resident physicians, nurse practitioners or physician assistants, nurses, medical assistants, pharmacists, and other professionals, as needed, to support your health and wellness.

The primary care providers on your team have expertise in family medicine, internal medicine and pediatrics. They offer a wide range of services, including preventive exams and screenings, well-child exams, and mental healthcare. They manage long-term conditions and treat minor illnesses. And they coordinate care with specialists you may need, such as heart doctors (cardiologists), sports cardiologists and cancer experts (oncologists).

The advantages of care teams

  • Improved access to care. Having access to a care team means convenience for you. Often, what you need can be delivered by telephone support or through Patient Online Services. If you need to see a provider, you'll be connected with the right team member to address your concerns. You may need a nurse visit for vaccinations or an exam with a doctor or nurse practitioner to diagnose and treat an illness. Your care team can determine the best route of care for your situation. In some situations, same-day appointments are available for immediate needs.
  • Effective management of routine, chronic and specialty issues. Your primary care team works hard to anticipate your needs and alerts you to preventive care, immunizations and appropriate screenings.

    Care teams also follow up with you after a hospital stay as needed. Care coordinators help you learn to manage multiple chronic conditions more effectively. They help you develop a care plan focused on what matters most to you.

  • Whole-person care. Your care team takes the time to listen to your questions and concerns. They can help with a wide range of topics, including medical, nutritional, social, financial and drug-related issues.
  • Coordinated care with specialists. If you require specialty care, your primary care team can connect you with the right support, while partnering with you on your overall care plan. You may be eligible for an electronic consult (eConsult), which helps you avoid extra appointments.

    Your care team coordinates with specialists to ensure that your care plan fits your needs, lifestyle and family circumstances. Often, community resources are available as well — and your care team can help you make those connections.

  • Occupational medicine. Doctors in the Division of Occupational Medicine help to prevent and treat injuries and diseases related to your work and that occur in the workplace. Specialty care includes the Workers' Compensation Specialty Program and medical management of patients with workers' compensation insurance. Appointments with Occupational Medicine are scheduled as authorized by the workers' compensation insurance carrier.
A patient and doctor talk by way of electronic consult (eConsult).

You may be eligible for an electronic consult (eConsult), which helps you avoid extra appointments.

Mayo Clinic Primary Care in Florida provides comprehensive healthcare for every stage of life. Services include:

  • Adult care, including preventive services, vaccinations and care for long-term conditions
  • After-hours nurse line
  • Biopsy and surgical removal of skin lesions
  • Colposcopy
  • Depression screening
  • Incision and drainage of abscesses
  • Joint injections
  • Laboratory and X-ray services on-site
  • Mental healthcare
  • Minor surgical procedures
  • Occupational medicine care
  • Palliative care
  • Pediatric care, newborn through adolescence
  • School and sports physicals
  • Sports medicine
  • Vasectomies
  • Well-child exams
  • Women's health

You may choose from among several primary care locations. Not all services are available at each location. The staff on the appointment line help select a location. Once you establish care with a primary care physician and care team, you may also reach a triage nurse or a member of your care team through Patient Online Services secure messaging.

Oct. 21, 2023