Emergency communications

Mayo Clinic Ambulance Service emergency communications provides 24-hour dispatching for basic life support, advanced life support and critical care transportation through multiple modes of medical transport. The center handles about 200 service calls a day.

Emergency communications works primarily with medical professionals, emergency responders, fire departments, law enforcement and others who arrange patient transports.

For medical emergencies, always call 911 or the telephone number for emergency medical help in your community.

The emergency medical dispatchers facilitate transports by air or ground ambulance. In many communities served, Mayo Clinic Ambulance Service emergency communications deploys the medical response for 911 calls and provides instructions to the caller on what to do until the ambulance arrives.

For non-emergency medical airplane or other medical transportation requests, the Mayo Clinic Ambulance Service emergency communications team can be reached at 800-237-6822 (toll-free) or 507-255-2808. Communications specialists can answer your questions about our service and arrange all aspects of your travel, including help in coordinating appointments.

When you call emergency communications, the trained emergency medical dispatchers will work with you to determine the best medical transportation option, based on medical protocols.

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April 27, 2019