Mayo Clinic Ambulance Service emergency communications provides 24-hour dispatching for basic life support, advanced life support and critical care transportation through multiple modes of medical transport. The center handles almost 400 service calls a day, including prearrival instructions on 911 emergency calls.
Emergency communications dispatchers work primarily with medical professionals, emergency responders, fire departments, law enforcement personnel and others who arrange patient transports.
For medical emergencies, always call 911 or the telephone number for emergency medical help in your community.
The emergency communications dispatchers facilitate transports by air or ground ambulance. In many communities served, Mayo Clinic Ambulance Service emergency communications dispatchers deploy the medical response for 911 calls and provide prearrival medical instructions to the caller until the ambulance arrives.
For nonemergency medical airplane or other medical transportation requests, the Mayo Clinic Ambulance Service emergency communications team can be reached at 800-237-6822 (toll-free) or 507-255-2808. Communications specialists can answer your questions about our service and arrange all aspects of your travel, including help in coordinating appointments.
When you call emergency communications, the trained emergency medical dispatchers work with you to determine the best medical transportation option based on medical protocols.
Emergency Communications services
Mayo Clinic Ambulance Service emergency communications coordinates delivery of:
- Mayo Clinic Ambulance Service ground ambulance, an advanced life support ground ambulance, from locations in Minnesota and western Wisconsin.
- Mayo Clinic Ambulance Service air ambulance helicopters, the emergency medical helicopters based in Rochester and Mankato, Minnesota, and Eau Claire, Wisconsin.
- Mayo Clinic Ambulance Service air ambulance airplane, a turboprop based in Rochester, Minnesota, that flies throughout the country and into portions of Canada.
- Neonatal Transport and Pediatric Specialty Transport teams by air and ground, as determined by patient age and condition.
Communications center staff
Communications technicians are certified as emergency medical dispatchers. They complete a 12-week training program at Mayo Clinic's Emergency Communications Center, also called ECC, plus up to 300 hours of specialized training.
Our highly trained communications technicians provide quality service and arrange cost-effective transportation that meets patients' needs. Safety and patient care are our highest priorities.
Accreditation
Mayo Clinic's Emergency Communications Center is accredited by the International Academies of Emergency Dispatch as an Accredited Center of Excellence, also called ACE. This is the highest honor bestowed by the academy and shows Mayo Clinic's Emergency Communications Center as meeting and exceeding the best practices within the industry.
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