Mayo Clinic is the oldest and largest physician-led group practice of medicine supported by research and education. And we remain a model for health care around the world. For essentially any condition under the sun, if the patient comes here, we can get them evaluated for it. We can get them treated for it. And it is not just the best care, but it's compassionate care. It is a medical center that provides comprehensive evaluation and care in a very, very efficient protocol. From the person who greets you to the time the physician walks in and shakes your hand, we're going to take good care of you.
The International Center
At Mayo Clinic, your care begins in the International Center. This is the hub for all the services you might need during your stay with us. When a patient comes from another country and they don't speak English, they can expect a level of service of the highest order. Dedicated international finance personnel will assist you with registration and answer any questions you might have about billing and insurance. If they have questions about certain procedures and how much they're going to cost, we give them the estimates.
You can also create a free online patient account for safe and simple access to your medical information. It's secure and convenient, and gives patients access to test results, clinical notes and upcoming appointments. It also allows patients to securely send and receive messages from their care team. Upon registration patients are provided with the appointment that lists the week plan, the time of the appointment, the floor plan and where they would go. Our concierge services team is here to help by providing information and guidance with travel, tourism and community resources. We help with lodging, transportation, things to do and restaurants. People should expect concierge services to really help them bridge the gap between the Rochester community and how Mayo Clinic operates. Concierge is here to make your Mayo Clinic visit as worry free and enjoyable as possible.
International patient coordinators are also available to assist during the visit. Coordinators partner with physicians and other care team members to help meet the unique needs of our international patients. Even before a patient comes, Mayo's care teams are already trying to take care of them. When they arrive here, whatever problem they have, they come to us and we'll start them.
Your stay at Mayo Clinic
At Mayo Clinic, we help patients feel at ease. Information desks, wayfinding maps and signage are located throughout the hospital campuses to help me answer your questions and assist with directions.
My philosophy has always been whether I was at the hospital or whether I'm here at the clinic. When I see a patient for the first time, I think to myself, what I can do for that patient to make their day a little bit better than what it would've been if I hadn't met them. My role is to facilitate communication between the provider and the patient. I feel it's very important for them to be able to tell their story and for the physician or the health care provider to learn and understand where the patient is coming from.
Here in Rochester there are two main campuses, the downtown campus and St. Marys Hospital. The downtown campus includes the patient care areas with most of the doctors' offices and examination rooms, as well as some testing areas. The downtown campus buildings are connected by climate-controlled pedestrian walkways, allowing convenient and quick access, especially during times of rain or snow, to the clinic's downtown buildings, as well as hotels and shopping areas.
Mayo Clinic patients who need hospital care are seen at one of two Mayo Clinic campuses. St. Marys campus is located five minutes away from the downtown campus. A free, wheelchair-accessible patient and visitor shuttle runs continuously between the downtown campus and St. Marys for your convenience.
The Mayo Clinic promise
At Mayo Clinic, the needs of the patient come first. We provide world-class health care and accommodation every day. Everyone here at Mayo, whether it's your doctor or us in concierge, we are all working together to make this a seamless experience for you. You have providers here who are the world experts in identifying some of these really rare conditions. This is the place to come to get that figured out. There's a lot of innovation, new treatments and a lot of exciting opportunities for patients at Mayo Clinic. They come to me to have many of their complex problems evaluated and often resolved. But let me tell you, we will listen to you, we will listen to whatever you have to say. And we do everything possible in our power to help you. That's the guarantee we give you.
At Mayo Clinic, the needs of the patient come first. [Repeated in several languages.] Now is the time to let us serve you.