Patient appointment and visitor updates: Minnesota

Before your clinic appointments

If you have questions or concerns about lodging, transportation or local restaurants, Mayo Clinic Concierge Services is a great resource. You may also want to review our Mayo Clinic packing checklist.

Attending your in-person clinic appointments

Your health can change prior to your appointment. If you are sick, please consider rescheduling your care. If you need to seek care, we have the resources to take care of you safely. You may be asked to wear a mask for respiratory symptoms and your clinical team may mask as well.

Communicable Diseases: We request that visitors with symptoms of communicable diseases, such as respiratory symptoms, delay their visit. Additional recommendations may be made in the event of an outbreak or public health emergency where visitor, staff or patient safety is at risk.

Visitors to the Emergency Department and hospital areas

• Visiting hours are 6 a.m. until 10 p.m. daily. Exceptions to visit outside of these hours require care team approval.

Visiting and quiet hours

• To enhance the safety and well-being of our patients, visiting and quiet hours are outlined as follows:
  • Visiting hours are 6:00 a.m. to 10:00 p.m. Central time.
  • Quiet hours are 10:00 p.m. to 6:00 a.m. Central time.
  • The Emergency Department does not have designated visiting hours, overnight visitors or quiet hours.

Adult patients

• We request that you limit the number of visitors in the patient’s room to two at a time.
• Based on individual patient needs, staff may ask visitors to step out to allow for care or rest.
• Additional visitors are welcome to wait in the family room.
• At the discretion of the care team, two visitors, age 16 or older, may visit overnight on the Adult Care Units. One visitor may remain in the patient’s room to sleep with approval.

Mayo Clinic Children’s and the Family Birth Center

• For the Neonatal Intensive Care Units on Eisenberg 3-5 and Mary Brigh 3B, visitors must be age 16 or older. Exceptions will be made for parents under age 16.
• At times, the number of visitors in a patient’s room may need to be limited out of medical necessity, as determined by the care team.
• At the discretion of the care team, two visitors may sleep overnight on the pediatric unit.
• At the discretion of the care team, on the Obstetrics Unit, two visitors may visit overnight while the patient is in labor.
• At the discretion of the care team, one visitor, age 16 or older, may sleep overnight on the Postpartum Unit.
• At the discretion of the care team, two visitors may sleep overnight on the Neonatal Intensive Care Unit.

All patients

• Some hospital units require visitors to be listed on the patient’s approved visitor list. In these areas, visitors will be issued an ID badge or sticker for access. In all other units, visitors do not need to be on the patient’s visitor list unless specified by the care team.
• All visitors in badge-required units must wear their issued identification for the duration of their visit.
• Additional visitor screening may be required at select hospital entrances to enhance the safety and well-being of our patients and visitors.
• All visitors under age 16 must be accompanied by a responsible adult at all times. Visiting children may not be left unattended at any location in the hospital.
• Hospital leaders or their designees will review and approve any exceptions to the visitor policy. At times, the number of visitors in a patient’s room may need to be limited out of medical necessity, as determined by the care team.

Scheduling appointments and contact information

The specialists at Mayo Clinic in Rochester are eager to address your health concerns and to develop a care plan. For most people, these care plans can then be transitioned back to local specialty and primary care teams. When this is appropriate, your specialists can work with you to ensure a smooth transition for your ongoing health care needs.

To reach the Rochester, Minnesota, scheduling office, please call 507-538-3270 between the hours of 7 a.m. and 6 p.m. Central time, Monday through Friday or visit us online.

Request appointment

We are scheduling appointments along with testing, imaging studies and procedures that you may need as part of your care.

If you are unable to travel to Mayo Clinic, a telephone or video appointment may be available to meet your care needs. If you are offered a video appointment, you will need a patient portal account which we can assist with at the time of your scheduling.