Mayo Clinic Rochester campus

Mayo Clinic continues to support patients and address their health care concerns during the COVID-19 pandemic. If you have an urgent need, please do not delay care, whether it is COVID-19 related or not. Mayo Clinic has taken precautions to ensure we can safely care for you. This includes robust patient screening, universal masking, limits on patient visitors (including child visitors not receiving care) and enhanced cleaning of patient care, staff and waiting areas.

Preparing for your clinic appointment

Mayo Clinic has taken several temporary measures to keep patients safe when it is necessary for them to have in-person appointments. Below are details about the scheduling process and efforts to help patients prepare for in-person appointments. Following these temporary measures will help keep you, your care team and all of our patients safe. Additionally, if you have questions or concerns about lodging, transportation or local restaurants, Mayo Clinic Concierge Services is a great resource. You may also want to review our Mayo Clinic packing checklist.

Minnesota state-wide masking policy

The state of Minnesota currently requires people to wear face coverings in all indoor businesses and public indoor spaces.

See Minnesota executive order masking details

Within two weeks of your appointment

Contact us so we can assess whether it's safe for you to travel, if you have close contact with someone (or are yourself diagnosed) with COVID-19, or if you develop either a fever of 100 F (38 C) or new symptoms such as:

  • a cough
  • shortness of breath
  • sore throat
  • diarrhea
  • difficulty breathing
  • chills
  • muscle aches
  • loss of smell
  • change or loss of taste sensation

Prior to arriving

  • We will ask you a few questions when you schedule your appointment to help identify any symptoms or recent exposures you may have had to COVID-19.
  • We will call you 12 to 48 hours prior to your appointment to repeat these questions. If any concerns are identified, our medical support team will provide medical advice and determine if we need to update your appointments.

During your appointment

  • All patients, visitors and staff are required to wear a mask to decrease the risk of COVID-19 exposure. Please bring your own face mask or covering to wear while at Mayo Clinic. The Centers for Disease Control and Prevention has details on appropriate face coverings.
    • Acceptable masks include homemade, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.
  • Patients in the outpatient clinic may have only one individual accompany them, with consideration for special exceptions determined by patient care teams.
  • For pediatric patients, a single parent or guardian is encouraged whenever possible, but a second parent or guardian may be allowed when essential for care.
  • You are also being asked to not bring children under age 13 unless they are actively receiving care in the clinic setting. Note additional details below on children under age 18 visiting hospital areas.
  • Due to additional screening activities when entering Mayo Clinic buildings, please allow extra time upon arrival (approximately 15 minutes).

Appointment and Contact Information

  • To reach the Rochester, MN scheduling office, please call 507-538-3270 between the hours of 7 a.m. and 6 p.m. central time, Monday through Friday or visit us online.
  • We are also scheduling any testing and imaging studies you may need as part of your care.
  • If you are unable to travel to Mayo Clinic site, a telephone or video appointment may be available to meet your care needs. If you are offered a video appointment, you will need a Patient Online Services account which we can assist with at the time of your scheduling.

Hospital and emergency department areas

  • Patients in hospital units and the emergency department may have only one person visit them during their hospital stay. Visitors will not be allowed if the patient has a confirmed or suspected case of COVID-19.
  • Exceptions may be made to allow more visitors for end-of-life care, hospitalized children, and other rare and unique circumstances. Visitors under age 18 must be accompanied by an adult, who is responsible for ensuring they follow safety requirements.
  • The visitor can come and go during approved visiting hours, but throughout the patient’s stay, only one person can visit.
  • You may be asked to provide identification during screening at hospital entrances.
  • Mayo Clinic is requiring all patients, visitors and staff to wear a face covering or mask to slow the spread of COVID-19.
    • Acceptable masks include homemade, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.
  • Patients on hospital units will be allowed visitors from 8 a.m. to 6 p.m. Exceptions will be made in some cases:
    • Patients visiting the Emergency Department can have one visitor with them regardless of the time of day.
    • Laboring mothers can have a support person with them during the birth of the child.
    • Inpatient Psychiatry and Psychology units have limited visitor hours. Patients on these units should confirm visiting hours with their care team.
    • Patients having a surgery or surgical procedure can have a visitor remain in the hospital until the patient is taken to their assigned patient floor. The visitor can then stay at the patient's bedside for up to two hours between 6 p.m. and 8 a.m.
    • Patients admitted to the hospital between 6 p.m. and 8 a.m. can have a visitor at their bedside for up to two hours after admission is complete.

Mayo Clinic is using its expertise to address the COVID-19 pandemic. To learn more: https://www.mayoclinic.org/coronavirus-covid-19/public-guidance.