Denial reason group 5

Your insurance company has denied your claim for the following reasons:

• Patient cannot be identified as our insured
• Our records indicate that this dependent is not an eligible dependent
• This care may be covered by another payer per coordination of benefits
• Benefits maximum for this time period has been reached

Steps you should follow to appeal insurance denials:

• Log on to your account at Mayo Clinic patient online services.
  • Verify the correct insurance company information is listed for the denied services via your online patient account.
    • If correct information is not listed, update and add the correct insurance information.
      • Send a message to Patient Account Services to submit the charges to the correct insurance.
    • If information is correct, contact your insurance company to discuss the reason for denied charges.
  • If the charge(s) have been denied due to maximum benefits being reached, contact your insurance company to discuss, and appeal if necessary.