Financial assistance — Mayo Clinic's campus in Florida

Billing and insurance

Patient Account Services can assist you with questions or concerns regarding billing and answer general insurance questions.

Find out more

Mayo Clinic's mission is to provide the best care to every patient through integrated clinical practice, education and research. Mayo Clinic strives to benefit humanity through work in these three areas, while supporting the communities in which we live and work. Mayo Clinic appropriately serves patients in difficult financial circumstances and offers financial assistance to those who have an established need to receive medically necessary services and meet criteria for assistance.

Mayo Clinic seeks to provide support for those unable to pay for medically necessary care. Services include:

  • Using fair and consistent billing and collection practices, including charitable care and financial assistance policies and a standard application process
  • Providing extended payment plan options and medically necessary services at reduced rates or at no cost for patients eligible for financial assistance
  • Providing emergency care, regardless of ability to pay

Mayo Clinic determines the need for financial assistance by reviewing the medically necessary services requested by the referring provider; any care previously provided; available insurance coverage or other sources of payment; and an applicant's financial profile. This method allows for a fair and accurate way to assist patients who are experiencing financial hardship.

Required financial information may include annual household income, applicable assets, household size and confirmation of application for all sources of coverage, including Medicaid, if eligible. Please refer to Mayo Clinic's Financial Assistance Policy (PDF) for further information. International patients are not generally eligible for financial assistance.

If you're experiencing financial hardship, please contact Patient Account Services at 904-953-7323 or 800-660-4190 (toll-free), Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern time, to discuss options such as a payment plan or financial assistance. Visit our offices in one of the following locations:

  • Mayo Clinic — Davis Building
  • Mayo Clinic Hospital
  • Mayo Building

All the above are located on Mayo Clinic’s Florida campus:

  • 4500 San Pablo Road
    Jacksonville, Florida 32224

You may be asked to complete a Mayo Clinic Financial Assistance Application (PDF), which will help us evaluate your eligibility for charity care. Note that until your financial statement has been reviewed and approved by our financial counselors, you'll be financially responsible for your medical care. Completing a financial assistance application may not absolve you of your full financial responsibility with Mayo Clinic.

Please return the completed financial statement and all required information to:

  • PFS Inquiries
    Patient Account Services
    Mayo Clinic
    4500 San Pablo Road
    Jacksonville, FL 32224

Additional documents

Translated languages — Financial Assistance Policy

Patient resources

If you have questions regarding your Mayo Clinic monthly statement or financial assistance, you may call Patient Account Services at 904-953-7323. If you are located outside the Jacksonville area, call 800-660-4190 (toll-free). The TDD line is 904-953-2300.