Frequently asked questions about Mayo Clinic bills

Monthly statements

How do I understand my bill?

You may also call Patient Account Services to explain specific aspects of your monthly statement.

  • Arizona (8 a.m. to 5 p.m. Mountain time)
  • For services prior to October 6, 2018: 800-603-0558 (toll-free)
  • For services on or after October 6, 2018: 844-217-9591 (toll-free)
  • Florida (8 a.m. to 5 p.m. Eastern time)
  • For services prior to October 6, 2018: 800-660-4190 (toll-free)
  • For services on or after October 6, 2018: 844-217-9591 (toll-free)
  • Rochester, Minnesota (8 a.m. to 5 p.m. Central time)
  • For services prior to May 5, 2018: 800-660-4582 (toll-free)
  • For services on or after May 5, 2018: 844-217-9591 (toll-free)

How do I see my payment on the monthly statement of account?

  • The monthly statement will show personal payments posted on each visit / account within the last 30 days.
  • What are the different adjustments under my visits/accounts on my monthly statement of account?
    • The adjustments you see on your monthly statements include patient payments, insurance payments, and Mayo Clinic adjustments due to contractual agreements with insurance providers.

Please refer to:

What are the different adjustments under my visits on my monthly statement of account?

  • The adjustments you see on your monthly statements include patient payments and Mayo Clinic adjustments due to contractual agreements with insurance providers.

Why did I receive a bill?

You may receive a Mayo Clinic bill for a variety of reasons. For example:

  • You may have a copayment, coinsurance or deductible that you did not pay at your visit.
  • You may not have health insurance, or we may not have your current insurance information on file.
  • The service you received may not be covered by your insurance.
  • You may not have obtained a required referral from your doctor.
  • You may have received care outside your provider network.
  • You may have claimed all your insurance benefits for a particular visit or calendar year. (Some health insurance companies limit coverage.)

Please contact your insurance company with any questions on any denied charges or out-of-pocket amounts left for you to pay.

Why do I see a dash (minus sign) in front of my statement balance?

A minus sign in front of your balance means there is a credit balance on your account that could be caused by insurance overpayment, patient overpayment or an adjustment.

Please contact Patient Account Services with additional questions:

  • Arizona (8 a.m. to 5 p.m. Mountain time)
  • For services prior to October 6, 2018: 800-603-0558 (toll-free)
  • For services on or after October 6, 2018: 844-217-9591 (toll-free)
  • Florida (8 a.m. to 5 p.m. Eastern time)
  • For services prior to October 6, 2018: 800-660-4190 (toll-free)
  • For services on or after October 6, 2018: 844-217-9591 (toll-free)
  • Rochester, Minnesota (8 a.m. to 5 p.m. Central time)
  • For services prior to May 5, 2018: 800-660-4582 (toll-free)
  • For services on or after May 5, 2018: 844-217-9591 (toll-free)

How do I determine if insurance processed all my charges?

  • Keep a copy of your itemized statement to compare with your explanation of benefits from your insurance company to make sure all charges have been processed.
  • Contact your insurance company with any questions on any denied charges or out-of-pocket amounts for you to pay.

What is the difference between itemized statements and monthly statements?

  • The monthly statement shows what your insurance company has paid within the last 30 days, any amount still under consideration by your insurance company, and what amount you should pay now.
  • The itemized statement is informational only, indicating services are finalized and insurance was billed. The itemized statement is not a bill.

Itemized statements

What is an itemized statement of charges?

This document is not a bill. It will provide detailed visit billing information that won't appear on the monthly statement of account. Please retain this information for your records.

Why are there two charges for the same service? And why did I receive two itemized statement for the same service?

  • There are several procedures that include both professional and facilities charges.
  • Any charge billed through the hospital will have a corresponding clinic fee.