The protection and privacy of your health information is a top priority for Mayo Clinic. At times, you may need to access or obtain your medical records for personal needs, continuation of care or other reasons. You can access the contents of your medical records online through the Mayo Clinic Patient Portal. You also can request a copy of your records through Mayo Clinic Release of Information staff.
Mayo Clinic Patient Portal
Electronic access to your health information is available through the Mayo Clinic Patient Portal. You or someone you designate can access your electronic medical records from a computer at MayoClinic.org or from a mobile phone using the Mayo Clinic mobile app. You can view lab results, clinical notes, medical imaging and more in an easy-to-navigate format.
You can create an online account through the Mayo Clinic Patient Portal to access your electronic medical records.
- Go to www.MayoClinic.org.
- Click "Log in" in the upper right corner and request a new account.
- Complete the one-time account creation process online.
With your account, you have 24/7 access to a select set of medical records. These records include lab results, medical imaging, clinical notes, medications, allergies, vaccination history and your upcoming appointment schedule. You may save or print your own copies of this information whenever you choose.
You also can find:
- Instructions on how to request changes to your medical record.
- An authorization to disclose information to friends and family.
- An authorization to release protected health information to a third party.
- A form to revoke authorizations previously submitted.
- Billing information.
The Mayo Clinic Patient Portal also allows you to upload, download and share documents, request records, and attach documents to messages you send to your care team.
Release of information
If you can't find the records you need, you can request them through the Mayo Clinic Patient Portal. You also can contact Mayo Clinic Release of Information through one of the following methods.
Phone: 507-284-4594
Fax: 507-284-0161
Email: MAYOHIMSROI@mayo.edu
Mail:
Health Information Management Services
Release of Information
Mayo Clinic
200 First St. SW
Rochester, MN 55905
To request records to be sent to someone other than yourself, complete the Authorization to Release Protected Health Information to a Third Party and send it to Mayo Clinic Release of Information. The authorization is available in Arabic, Somali, Hmong and Spanish translations.
If you have non-Mayo Clinic medical records to send for an upcoming appointment, do not send them to the Mayo Clinic Release of Information team. These records may be sent directly to your Mayo Clinic care team by attaching the records to a message within the Patient Portal or as instructed by your care team.
If you have questions about the release of records, contact Mayo Clinic Release of Information at 507-284-4594 during business hours:
- Arizona: 8 a.m. to 5 p.m. Mountain time, Monday through Friday.
- Florida: 8 a.m. to 5 p.m. Eastern time, Monday through Friday.
- Minnesota and Wisconsin: 8 a.m. to 5 p.m. Central time, Monday through Friday.
Requesting a change to your medical records
If you believe that a change needs to be made to your medical records, follow the instructions in the Medical Record Information for an Amendment Request. You can submit a request using the following email or mailing address:
Email: HIMSAMENDMENTREQ@mayo.edu
Mail:
Health Information Management Services
Attn: Amendment Request Specialist
Mayo Clinic
Campus Support Center
4500 San Pablo Road
Jacksonville, FL 32224
If you have questions about the process for requesting a change to your medical records, call 507-538-7700 and select option 1.
Frequently asked questions
Can I view or get copies of my medical records?
You can access your medical records online within your Mayo Clinic Patient Portal account. You also can submit a request to have them sent to you. To access the electronic medical records for your child or someone for whom you are the legal representative, you can request a proxy access account.
How do I obtain copies of my medical images?
You can request your images through your Patient Portal account or by submitting a written request to Mayo Clinic Release of Information. We can provide a link by email to a cloud-based service that allows you full control to download, share and access digital copies of your medical imaging. We can send a copy of images on an encrypted CD by U.S. mail free of charge or by FedEx for a $45 flat fee and delivery within two business days.
Is there a charge to get my medical records?
There is no charge for you to receive your own medical records. However, at times Mayo Clinic may charge reasonable, cost-based fees to cover the expense of providing copies, as allowed by law.
Who can access my health information or authorize the release of my medical records?
A patient's medical records can only be accessed or released with proper authorization from the patient or the patient's legal representative. Records may be released if the person signing on behalf of the patient has provided the necessary legal documentation stating that they are authorized to request and receive the patient's medical records.
How long does it take to receive the medical records I requested?
Requests are typically processed within two weeks of receipt. Although we do our best to meet this turnaround time, there may be delays in processing. Federal privacy rules (Health Insurance Portability and Accountability Act, also called HIPAA) allow for up to 30 days to respond to requests for medical records.
How do I have records sent to Mayo Clinic from an outside facility?
You can contact your current healthcare professional to have medical records sent to Mayo Clinic. Contact your Mayo Clinic care team to learn what types of records are needed, to whom they should be sent and whether the records can be accessed through a health information exchange.
How do I verify that Mayo Clinic received my medical records?
You may contact your Mayo Clinic care team to verify that your team has received your medical records.
What are the medical records office hours?
If you have questions about the release of records, contact Mayo Clinic Release of Information at 507-284-4594 during regular business hours Monday through Friday.
How can I request my billing information?
You can view or request your billing information within your Patient Portal account. For additional resources related to billing, refer to the bill and payment resources on MayoClinic.org.
How do I notify Mayo Clinic that a family member has passed away?
To notify Mayo Clinic of a family member's death, send an email to PATRECUPDREQ@mayo.edu. Include the following information:
- Patient's first, middle and last name.
- Patient's date of birth.
- Patient's Medical Record Number, if known.
- Patient's date of death.
- First and last name of the person providing information.
- Relationship to the patient.
- Contact phone number.
How do I notify Mayo Clinic of an adoption?
To notify Mayo Clinic of an adoption, provide a copy of one of the following required legal documents:
- Adoption Decree/Decree of Adoption.
- Order on Petition for Adoption.
- Finding and Order for Judgment and Decree of Adoption.
The following documentation is not acceptable:
- A birth certificate.
- Certificate/Application of Adoption.
- Notice of case filing.
- A document signed by the Clerk of Court.
- Petition for Adoption.
- Termination of Parental Rights.
- Custody.
- Guardianship.
You may provide the required document in one of two ways:
- Adoptive parents can provide a copy of the required legal document in its entirety to the Registration desk at your Mayo Clinic location and ask that a copy be emailed to the Health Information Management Services (HIMS) Data Integrity Team.
- Adoptive parents can email a copy of the required legal document in its entirety to PATRECUPDREQ@mayo.edu or send by mail to the following address:
Mayo Clinic
Health Information Management Services
Attn: HIMS Data Integrity
Campus Support Center
4500 San Pablo Road
Jacksonville, FL 32224
Read answers to other frequently asked questions about adoption records.
