Recognized Referral Facilitators

Mayo Clinic's Recognized Referral Facilitators provide an entry point to Mayo Clinic as a trusted third-party organization. Referral facilitators make it easy to connect patients to Mayo Clinic, no matter where they live. In addition to facilitating Mayo Clinic appointments, referral facilitators typically offer patients assistance with the translation of medical records, online registration, visa application, air travel, hotel reservations and ground transportation arrangements, and other concierge services for patients traveling to Mayo Clinic.

Program details and eligibility

Recognized Referral Facilitators eliminate barriers and promote access to Mayo Clinic's world-class health care, including:

• Coordinating the logistics of end-to-end international health care
• Using Mayo Clinic technology to share clinical updates
• Tracking key performance metrics to make improvements to patient experience

Recognized Referral Facilitators provide:

• A primary point of contact
• One or more trained patient referral representatives
• A public relations contact
• Assistance to patients outside the medical setting, which may include transportation, community navigation, translation services and cultural support
• Physical office space
• Training in the Foreign Corrupt Practices Act
• Metrics related to client satisfaction and referral volume

Mayo Clinic provides:

• Orientation and training for referral facilitator staff
• A dedicated relationship-management team
• Training and access to Mayo Clinic's secure online provider portal, which provides clinical notes, radiology and pathology reports, test results, surgical summaries, and discharge notes
• Patient materials
• Consultation on Recognized Referral Facilitators announcement and media planning
• eConsults, where member health care providers have secure online access to a Mayo Clinic specialist who can answer focused questions about a patient's diagnosis, therapy or care management plan