Appointment and visitor updates: Florida
Mayo Clinic has taken steps to make each of our campuses a safe place for patients to receive care in the COVID-19 environment. Our clinical care teams will carefully coordinate any face-to-face visits that may be needed, including office visits, procedures, diagnostic testing, radiology imaging or lab tests. Enhanced protective measures such as screening all patients, visitors and staff before entering our facilities, masking, and promotion of social distancing will continue during face-to-face visits for the safety of patients and staff.
Safety measures in place for your visit
- All patients and staff are screened before entrance into all clinic locations.
- All patients and staff are required to wear masks while on-site. If you do not have a mask, one will be provided.
- Acceptable masks include homemade, surgical, dust, or N95 masks.
- Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.
All surgical patients are tested for COVID-19 between 24 and 48 hours prior to their scheduled surgery date. Testing takes place at Mayo Clinic and results are finalized within 24 hours due to on-site processing capabilities.
Visitation guidelines: Florida
Patients in the outpatient clinic may have only one individual accompany them. See below for additional details.
In order to ensure the safety of hospital patients and staff, no visitors will be allowed in the hospital or emergency department.
- We encourage visitors to stay at home. If needed, one visitor will be allowed to accompany you in our outpatient clinics.
- You are also being asked to not bring children under age 13 unless they are actively receiving care in the clinic setting.
- Due to additional screening activities when entering Mayo Clinic buildings, please allow extra time upon arrival (approximately 15 minutes). Visitors must be free of fever and respiratory symptoms.
Hospital setting and emergency department
- Given rising safety concerns stemming from the COVID-19 outbreak, hospital visitation will be discontinued effective Saturday, July 11th.
- Likewise, no visitors are allowed within the emergency department at this time.
- Exceptions include considerations for end-of-life care, hospitalized children, and other rare and unique circumstances as assessed by the care team.
Your cooperation with these new, temporary guidelines is very much appreciated. It is difficult to not be able to visit your friends and family, but these are necessary and appropriate steps taken with the safety and protection of your loved ones as our top priority.
Appointment and contact information
- To reach the Florida scheduling office, please call 904-953-0853 between the hours of 8 a.m. and 5 p.m. Eastern time, Monday through Friday, or contact us online.
- We are also scheduling any testing and imaging studies you may need as part of your care.
- If you are unable to travel to Mayo Clinic, a telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, a Patient Online Services account will be needed. We can assist you with this when you schedule.
During this time, as always, the needs of our patients come first.