If you have medical needs, please do not delay seeking care. Mayo Clinic has taken precautions to ensure we can safely care for you through both in-person and virtual care.

As of Monday, April 26, the following visitor policy will apply at Mayo Clinic in Arizona. Please note that our visitor policies reflect changes in community spread of the COVID-19 virus and may change with limited notice as a result.

Attending your in-person clinic appointments

If you’ve had a positive COVID-19 test within 90 days of your appointments: Please inform your scheduling team and bring a printed copy of your positive COVID-19 PCR testing results with you. This may avoid the need for retesting. Only PCR tests, also known as molecular tests, can be accepted.

  • We encourage visitors to stay at home when possible. However, up to two visitors per day will be permitted for outpatient appointments.
    • Patients and visitors will be screened for illness upon arrival. Visitors must check in with the patient.
    • Due to space limitations, visitors may be asked to wait in an adjacent waiting area briefly. This includes lab, radiology and infusion areas in particular.
    • No one under age 13 is permitted to visit at this time.
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Hospital and emergency department

  • We encourage visitors to stay at home when possible. However, patients who are hospitalized may have up to two visitors per day.
    • Temporary visiting hours are between 8 a.m. and 8 p.m. daily.
    • Patients in the Emergency Department may have only one visitor.
  • Patients and visitors will be screened for illness upon arrival.
  • No one under age 13 is permitted to visit at this time.
  • Due to space limitations, visitors may be asked to wait in an adjacent waiting area briefly. This includes lab, radiology and infusion areas in particular.
  • Visitor policy exceptions may be made under unique circumstances such as end-of-life care and for patients who are minors. All exceptions will be assessed by the care team.
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Masks and general safety

  • Patients, visitors and staff are required to wear a mask at all times while at Mayo Clinic. Please bring your own mask with you.
    • Acceptable masks include cloth, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these types of masks allow unfiltered air to escape.
    • Bandana and gaiter-type masks are also not permitted.

Visiting Mayo Clinic? Be sure to bring your mask

Mask on. Mask up. Mask always.

At Mayo Clinic, safety for everybody is our highest priority. We are a world leader focused on putting the needs of our patients first.

To do this during the COVID-19 pandemic, you may see staff outside caring for patients, but we also need your help inside, to keep us all safe.

For your own safety and the safety of those around you, including your care team, all patients are expected to wear a mask over their nose and mouth while on Mayo Clinic property.

Check to see if visitors are allowed. If they are, they will be expected to follow mask guidelines as well.

Everybody will be required to proceed through a checkpoint for the safety of our community.

Masks must remain on at all times including in the lobby, and when in the exam room, unless otherwise directed by an approved provider.

If you have questions about wearing a mask for your visit, contact your Mayo Clinic location before arriving on-site.

  • COVID-19 vaccine: We strongly recommend that you receive a COVID-19 vaccine. Please consult your local state and county information sources for the most up-to-date information on how and when you can receive the vaccine.
  • Due to additional screening activities when entering Mayo Clinic buildings, please allow extra time upon arrival (approximately 15 minutes).
  • Limiting the number of people on our campuses assists in maintaining a safe health care environment.
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Scheduling appointments & contact information

  • To reach the Arizona scheduling office, please call 800-446-2279 (toll-free) between the hours of 8 a.m. and 5 p.m. Mountain time, Monday through Friday, or contact us online.
  • A telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, a Patient Online Services account will be needed. We can assist you with this when you schedule.
  • Mayo Clinic is using its expertise to respond to the COVID-19 pandemic. Learn more in our COVID-19 public guidance information.
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