Mayo Clinic Arizona campus

Mayo Clinic continues to support patients and address their health care concerns during the COVID-19 pandemic. If you have medical needs, please do not delay seeking care, whether it is COVID-19 related or not. Mayo Clinic has taken precautions to ensure we can safely care for you through both in person and virtual care.

As of Monday, March 24, the following temporary visitor policy will apply at Mayo Clinic in Arizona. Please note that our visitor policies reflect changes in community spread of the virus and may change with limited notice as a result.

Attending your in-person clinic appointments

If you've had a positive COVID-19 test within 90 days of your appointments: Please inform your scheduling team and bring a printed copy of your positive COVID-19 PCR testing results with you, as it may avoid retesting or delays in your care. Only PCR tests, also known as molecular tests, can be accepted.

  • We encourage visitors to stay at home when possible. However, one visitor per day will be permitted for outpatient appointments. The visitor will be screened for fever and respiratory symptoms.
    • Due to space limitations, your visitor may be asked to wait in an adjacent waiting area briefly. This includes lab, radiology and infusion areas.
    • No one under the age of 13 is permitted to visit at this time.
  • Patients are required to wear a mask at all times while at Mayo Clinic. Please bring your own mask.
    • Acceptable masks include cloth, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these allow unfiltered air to escape.
    • Bandanna and gaiter-type masks are also not permitted.
Poster for video

Visiting Mayo Clinic? Be sure to bring your mask

Mask on. Mask up. Mask always.

At Mayo Clinic, safety for everybody is our highest priority. We are a world leader focused on putting the needs of our patients first.

To do this during the COVID-19 pandemic, you may see staff outside caring for patients, but we also need your help inside, to keep us all safe.

For your own safety and the safety of those around you, including your care team, all patients are expected to wear a mask over their nose and mouth while on Mayo Clinic property.

Check to see if visitors are allowed. If they are, they will be expected to follow mask guidelines as well.

Everybody will be required to proceed through a checkpoint for the safety of our community.

Masks must remain on at all times including in the lobby, and when in the exam room, unless otherwise directed by an approved provider.

If you have questions about wearing a mask for your visit, contact your Mayo Clinic location before arriving on-site.

  • You will be screened three times for COVID-19 symptoms:
    • at the time of scheduling
    • about a week before your appointment (this should be completed by you via Mayo Clinic Patient Online Services)
    • when you arrive on campus
  • Please allow about 15 extra minutes before your appointment for screening activities.
  • COVID-19 vaccine: We strongly recommend that you receive a COVID-19 vaccine when it's available to you. Please consult your local state and county information sources for the most up-to-date information on how and when you can receive the vaccine.

Hospital and emergency department

  • We encourage visitors to stay at home when possible. However:
    • Patients who are hospitalized may have one visitor per day. Temporary visiting hours are between 10 a.m. and 6 p.m.
    • Patients in the Emergency Department will be permitted one visitor.
  • Visitors will be screened for fever and respiratory symptoms upon arrival.
  • No one under the age of 13 is permitted to visit at this time.
  • Due to space limitations, visitors may be asked to wait in an adjacent waiting area briefly. This includes lab, radiology and infusion areas.
  • Visitor policy exceptions may be made under unique circumstances such as end-of-life care and for patients who are minors. All exceptions will be assessed by the care team.
  • Limiting the number of people on our campuses assists in maintaining a safe environment during active community spread of the COVID-19 virus. It protects our patients and staff.
  • Patients are required to wear a mask at all times while at Mayo Clinic. Please bring your own mask.
    • Acceptable masks include cloth, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these allow unfiltered air to escape.
    • Bandana and gaiter-type masks are also not permitted.
  • Due to additional screening activities when entering Mayo Clinic buildings, please allow extra time upon arrival (approximately 15 minutes).

Appointment and contact information

  • To reach the Arizona scheduling office, please call 800-446-2279 (toll-free) between the hours of 8 a.m. and 5 p.m. Mountain time, Monday through Friday, or contact us online.
  • A telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, a Patient Online Services account will be needed. We can assist you with this when you schedule.
  • Mayo Clinic is using its expertise to respond to the COVID-19 pandemic. Learn more.