Mayo Clinic Arizona campus

Mayo Clinic continues to support patients and address their health care concerns during the COVID-19 pandemic. If you have medical needs, please do not delay seeking care, whether it is COVID-19 related or not. Mayo Clinic has taken precautions to ensure we can safely care for you through both in person and virtual care.

As of Monday, November 23rd, new restrictions are in place which affect visitor access to Mayo Clinic in Arizona.

Hospital and emergency department

  • We encourage visitors to stay at home. If visitors come to any Mayo Clinic in Arizona campus or physician practice, they will be asked to wait in their cars or return following the patient appointment. This includes the Emergency Department.
  • Outdoor restrooms for visitors will be made available on the Phoenix Mayo Clinic Hospital campus and Scottsdale Mayo Clinic campus. Please plan ahead for snacks or drinks that you may need.
  • Visitor policy exceptions may be made under unique circumstances like end-of-life care and patients who are minors. All exceptions will be assessed by the care team.
  • Limiting the number of people on our campuses assists in maintaining a safe environment during active community spread of the COVID-19 virus. It protects our patients and our staff.
  • Patients are required to wear a mask at all times while at Mayo Clinic. Please bring your own mask.
    • Acceptable masks include cloth, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these allow unfiltered air to escape.
    • Bandana and gaiter-type masks are also not permitted.
  • Due to additional screening activities when entering Mayo Clinic buildings, please allow extra time upon arrival (approximately 15 minutes).
Poster for video

Visiting Mayo Clinic? Be sure to bring your mask

Mask on. Mask up. Mask always.

At Mayo Clinic, safety for everybody is our highest priority. We are a world leader focused on putting the needs of our patients first.

To do this during the COVID-19 pandemic, you may see staff outside caring for patients, but we also need your help inside, to keep us all safe.

For your own safety and the safety of those around you, including your care team, all patients are expected to wear a mask over their nose and mouth while on Mayo Clinic property.

Check to see if visitors are allowed. If they are, they will be expected to follow mask guidelines as well.

Everybody will be required to proceed through a checkpoint for the safety of our community.

Masks must remain on at all times including in the lobby, and when in the exam room, unless otherwise directed by an approved provider.

If you have questions about wearing a mask for your visit, contact your Mayo Clinic location before arriving on-site.

During your outpatient appointment

  • We encourage visitors to stay at home. If visitors come to any of our Mayo Clinic campuses, including primary care and sports medicine practices, they will be asked to wait in their cars or return following the patient appointment.
  • Outdoor restrooms for visitors will be made available on the Phoenix Mayo Clinic Hospital campus and Scottsdale Mayo Clinic campus. Please bring any snacks or drinks that you may need with you.
  • Patients are required to wear a mask at all times while at Mayo Clinic. Please bring your own mask.
    • Acceptable masks include cloth, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these allow unfiltered air to escape.
    • Bandana and gaiter-type masks are also not permitted.
  • You will be screened three times for COVID-19 symptoms:
    • at the time of scheduling
    • about a week before your appointment (this should be completed by you via Mayo Clinic Online Services)
    • when you arrive on campus
  • Please allow about 15 extra minutes before your appointment for screening activities.
  • Mayo Clinic Pharmacy will offer curbside delivery, on the Phoenix Mayo Clinic Hospital campus and Scottsdale Mayo Clinic campus for your convenience.

Appointment and contact information

  • To reach the Arizona scheduling office, please call 800-446-2279 (toll-free) between the hours of 8 a.m. and 5 p.m. Mountain time, Monday through Friday, or contact us online.
  • A telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, a Patient Online Services account will be needed. We can assist you with this when you schedule.
  • Mayo Clinic is using its expertise to respond to the COVID-19 pandemic. Learn more.