Mayo Clinic Arizona campus

Patient appointment and visitor updates: Arizona

Mayo Clinic continues to support patients and address their health care concerns during the COVID-19 pandemic. If you have an urgent need, please do not delay care. Mayo Clinic has taken precautions to ensure that we can safely care for you. This includes robust patient screening, universal masking, and enhanced cleaning of patient care, staff and waiting areas.

Preparing for your appointment

Mayo Clinic has taken several temporary measures to keep patients safe during in-person appointments. Below are details about the scheduling process and efforts to help patients prepare for in-person appointments. Following these temporary measures will help keep you, your care team and all of our patients safer.

Prior to arriving

  • We will ask you a few questions when you schedule your appointment to help identify any symptoms of or recent exposures you may have had to COVID-19.
  • We will call you 12 to 48 hours prior to your appointment to repeat these questions. If any concerns are identified, our medical support team will provide medical advice and determine whether we need to update your appointments.

During your outpatient appointment

  • We encourage visitors to stay at home. If needed, one visitor will be allowed to accompany you in our outpatient clinics. We are unable to accommodate visitors for lab draws or imaging procedures due to space constraints.
  • Patients, visitors and staff are required to wear a mask at all times. Please bring your own face mask or covering to wear while at Mayo Clinic. The Centers for Disease Control and Prevention has details on appropriate face coverings.
    • Acceptable masks include homemade, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.
  • Please do not bring children under age 13 unless they are actively receiving care.
  • Due to additional screening activities when entering Mayo Clinic buildings, please allow extra time upon arrival (approximately 15 minutes). Visitors must be free of fever and respiratory symptoms.

Hospital and emergency department areas

  • We encourage visitors to stay at home. We will, however, permit one visitor per day in the hospital setting. Temporary visiting hours are 10 a.m. to 6 p.m.
  • Patients, visitors and staff must wear a face covering or mask at all times, and respect social distancing guidelines.
    • Acceptable masks include homemade, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.
  • We cannot allow visitors for those receiving care for COVID-19 or influenza-like symptoms, or for patients in the emergency department.
  • Please do not bring children under age 13 unless they are actively receiving care.
  • Visitor policy exceptions may be made for end-of-life care, patients who are minors and other unique circumstances as assessed by the care team.

Appointment and contact information

  • To reach the Arizona scheduling office, please call 800-446-2279 (toll-free) between the hours of 8 a.m. and 5 p.m. Mountain time, Monday through Friday, or contact us online.
  • We are also scheduling any testing and imaging studies you may need as part of your care.
  • If you are unable to travel to Mayo Clinic, a telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, a Patient Online Services account will be needed. We can assist you with this when you schedule.
  • Mayo Clinic is using its expertise to respond to the COVID-19 pandemic. Learn more.