Patient navigators

Patient navigator Jodi Ciuk consults with a patient.

A cancer diagnosis can be a confusing time, not just for you, but for your family and loved ones, as well. When people first hear they have cancer, they often feel overwhelmed and don't know what's next. Even after some time has passed, it can be difficult to consider all the new information and demands involved with a cancer diagnosis and treatment plan.

At Mayo Clinic Comprehensive Cancer Center, patient navigators guide you and your caregivers through diagnosis, treatment and beyond. Our navigators meet you where you are in your journey by answering any questions you or your caregiver may have. These might include your specific cancer type and stage, walking you through treatment options, connecting you with essential financial resources you may need, or helping you find transportation and lodging to ensure you can receive the treatment you need.

Patient navigators are active members of your health care team, assessing and addressing immediate needs and laying the groundwork for future or ongoing support.

Mayo Clinic Comprehensive Cancer Center patient navigators assist all patients and communicate in ways that works best for you, for instance in person, virtually, over the phone or by email. Translation assistance is available as well. We also have an expanding group of navigators who serve specific communities, including:

  • Hispanic/Latino (MN)
  • American Indian/Alaska Native (AZ, MN)
  • African descent (FL)

This service is free to Mayo Clinic Comprehensive Cancer Center patients and families at any of our Mayo Clinic locations.

Patient navigator Trudie Jackson consults with a patient.

Typical areas patient navigators can provide support include:

  • Educational resources. People with cancer, both newly diagnosed and those living with chronic disease, oftentimes have many questions about their specific cancer, related research, clinical trials, typical prognosis and more. Patient navigators can help explore answers to questions and provide resources that enable you to dig deeper. Patient navigators will ensure you and your caregivers have the knowledge necessary to be active partners in your care.
  • Emotional support. For many people, a cancer diagnosis causes stress not just for the person receiving the diagnosis, but for caregivers and families as well. Mayo Clinic Comprehensive Cancer Center patient navigators listen to your concerns and can connect you and your caregivers with resources to ensure you have the emotional support you need, such as support groups, meeting with an oncology social worker, attending supportive classes and other options.
  • Financial assistance options. Lost work and additional bills can add to your and your caregivers' stress during an already difficult time. Patient navigators visit with you to review your financial needs and learn more about your situation so they can connect you with resources specific to you. We can assist with applying for resources and grants as needed.
  • Employment concerns. Oftentimes, a cancer diagnosis impacts employment for the person diagnosed and for caregivers as they need time away from work or special accommodations during treatment. We'll help you explore various options, such as FMLA, disability and work accommodations.
  • Insurance concerns. Understanding insurance policies can be complicated in the best of times. A cancer diagnosis can add an extra layer of complexity, and stress. We can help answer questions about your medical insurance, co-pays and cancer policies.
  • Caregiver support. Caring for a person with cancer has its own unique challenges and stresses. Many who take on the role can find it overwhelming and have many questions. Patient navigators can help assist you in getting your questions answered and connect you with helpful resources, such as mentoring programs or support groups.
  • Local community resources. There are many people in your community who want to help. We'll connect you with programs in your area that can help with rides for errands, meal delivery, visiting companions, wellness activities and more.
  • Lodging options. If you need to be near Mayo Clinic for your cancer care, we can connect you with lodging programs specifically available to cancer patients and their caregivers.
  • Navigating Mayo Clinic. It can be overwhelming finding your way around our cancer center during your visits here. We can assist with questions regarding onsite parking and the best route to your next appointment, as well as identifying lodging accommodations that meets your needs and their proximity to Mayo Clinic. It's also difficult to know all the services that Mayo Clinic has to offer. We can help explore services and resources that will meet your needs.
  • Palliative care options. Certain cancers can be chronic conditions with ongoing symptoms. Patient navigators can discuss the benefits of palliative care to ensure patients have good quality of life and symptom control.
  • Survivorship. Sometimes it can be challenging to resume life after cancer treatment. Many patients find they have a "new normal" and need help navigating what that looks like. We can connect you with resources at Mayo Clinic and locally that are tailored to help people cope with post-treatment issues and adjust to their "new normal."
  • Transportation options. We can help you explore transportation options based on the distance and frequency you need to travel, both by ground and by air.
  • Hospice information. We can help connect those who need end-of-life care with local hospice options that honor your wishes. In addition, we can offer support to the caregivers and loved ones who are dealing with grieving and loss.
Patient navigator Misti Strong consults with a patient.

Contact us

For established, scheduled or potential patients at Mayo Clinic sites, please contact us with questions about our cancer care and support services.

Minnesota

Find a patient navigator in the Stephen and Barbara Slaggie Family Cancer Education Center, which is in the Gonda building lobby. To request an appointment, call 507-266-9288 or email cecptnavigator@mayo.edu.

Address

Stephen and Barbara Slaggie Family Cancer Education Center

200 1st St SW

Rochester, MN 55905

Arizona

You can find a patient navigator in the patient library in the Mayo Clinic building lobby. To request an appointment, call 480-342-4229 or email arzcecptnavigator@mayo.edu.

Address

Mayo Clinic Building — PHX 3, First Floor, Lobby — Room 101

Mayo Clinic

5881 E. Mayo Blvd.

Phoenix, AZ 85054

Florida

To request an appointment, call 507-266-1892 or email flacecptnavigator@mayo.edu.

Address

Mayo Clinic

4500 San Pablo Road

Jacksonville, FL 32224

Mayo Clinic Building — PHX 3, First Floor, Lobby — Room 101