Making your payments
You can pay your bill by check, cash or credit cards listed at the bottom of the monthly statement of account. You may also make payments by phone at 480-301-7033 or 800-603-0558 (toll-free). You may enroll to view and pay your bill online at Mayo Clinic Online Services.
Mayo Clinic will apply payments to all outstanding visit balances, beginning with the oldest balance. Every monthly statement of account will show the payments and adjustments made on each visit since your previous monthly statement. Once the current account balance reaches a zero balance, no further statements will be sent until you incur new charges.
If Mayo Clinic has a contract with your insurance company, your insurer will send payment for a portion of your charges directly to Mayo Clinic. Because Mayo Clinic is a nonparticipating provider, Medicare sends payment for doctor services directly to you. You're required to pay for services not covered by your insurance company, in addition to the deductible, coinsurance and copayments. If your insurance company doesn't have a contract with Mayo Clinic, payment from the insurance company may be sent directly to you, not to Mayo Clinic. You're responsible for the full charge, and you should use any insurance payments sent to you to pay Mayo Clinic.
If you have other questions or concerns, please call Patient Account Services at 480-301-7033, between 8 a.m. and 5 p.m. Mountain Standard Time, Monday through Friday. For calls outside the Phoenix metropolitan area, call 800-603-0558 (toll-free).