Quality and Mayo Clinic
Mayo Clinic defines "quality" as a comprehensive look at all aspects of a patient's experience. Our patients seek excellence in care, the best medical knowledge and experience, the best technology available, and the kindness and hope offered by our staff.
Quality can be measured in:
- Outcomes achieved such as low mortality rates and surgical infections
- Compliance with evidence-based processes known to enhance care
- Volume of patients with complex diagnoses and procedures successfully treated
- The safety record of the institution
Quality can also be measured in other ways, such as the amount of time spent with each patient; making sure each patient is treated with respect, kindness and dignity by every member of the Mayo team; making sure that appointments are on time and that all test results and other patient information are available to every doctor whenever they are needed.
Quality at Mayo Clinic involves the totality of a patient's experience — from the first phone call to the last appointment.
Mayo Clinic takes pride in the quality health care provided at each of its three clinic locations and in the Mayo Clinic Health System, a network of clinics and hospitals in more than 70 communities in Iowa, Minnesota and Wisconsin. A survey of many different health care quality reports shows one notable result — Mayo Clinic is the only medical center listed at or near the top of every report.
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