Mayo Clinic Rochester campus

Mayo Clinic continues to support patients and address their health care concerns during the COVID-19 pandemic. If you have medical needs, please do not delay seeking care, whether it is COVID-19 related or not. Mayo Clinic has taken precautions to ensure we can safely care for you through both in person and virtual care.

Emergency department and hospital areas

New visitor restrictions are now in place which affect visitor access to the Mayo Clinic Rochester Emergency Department and Hospitals.

Visitors are only allowed when the patient's medical condition meets approved criteria for an exception e.g. end-of-life care, children less than 18 years old, laboring mothers during birth of a child, patients undergoing surgery or procedures, and in rare, other unique circumstances.

For visitors meeting these requirements, additional guidelines also apply:

  • No visitors under the age of 18 are allowed.
  • Visitor must be approved and documented by the patient's care team, and no rotation of visitors is allowed.
  • Visitors may be asked for identification to ensure that they are the approved visitor.
  • Visitors must comply with Mayo Clinic's masking policy / masking exception procedure.
  • In general, visiting hours are 8 a.m. to 6 p.m.; rare exceptions may apply.

Masking: All approved visitors and staff are required to wear a mask which covers both the mouth and nose to decrease the risk of COVID-19 exposure. Hospitalized patients are encouraged to wear a mask at all times, but may remove masks when alone in their hospital room. Patients are expected to wear a mask when any Mayo Clinic staff member enters the room or if the patient leaves their room. Bring your own face mask or covering to wear while at Mayo Clinic. The Centers for Disease Control and Prevention has details on appropriate face coverings.

  • Acceptable masks include homemade, surgical, dust, or N95 masks.
  • Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.
Poster for video

Visiting Mayo Clinic? Be sure to bring your mask

Mask on. Mask up. Mask always.

At Mayo Clinic, safety for everybody is our highest priority. We are a world leader focused on putting the needs of our patients first.

To do this during the COVID-19 pandemic, you may see staff outside caring for patients, but we also need your help inside, to keep us all safe.

For your own safety and the safety of those around you, including your care team, all patients are expected to wear a mask over their nose and mouth while on Mayo Clinic property.

Check to see if visitors are allowed. If they are, they will be expected to follow mask guidelines as well.

Everybody will be required to proceed through a checkpoint for the safety of our community.

Masks must remain on at all times including in the lobby, and when in the exam room, unless otherwise directed by an approved provider.

If you have questions about wearing a mask for your visit, contact your Mayo Clinic location before arriving on-site.

Scheduling appointments and contact information

To reach the Rochester, MN scheduling office, please call 507-538-3270 between the hours of 7 a.m. and 6 p.m. central time, Monday through Friday or visit us online.

We are scheduling appointments along with testing, imaging studies and procedures that you may need as part of your care.

If you are unable to travel to Mayo Clinic, a telephone or video appointment may be available to meet your care needs. If you are offered a video appointment, you will need a Patient Online Services account which we can assist with at the time of your scheduling.

Before your clinic appointments

Your appointment schedule may need to be modified if you test positive for COVID-19, develop symptoms, or have a close contact exposure to someone with COVID-19. Contact us to discuss next steps if any of these concerns arise. For more information about COVID-19 symptoms and to access our self-assessment symptom screen, visit https://www.mayoclinic.org/diseases-conditions/coronavirus/symptoms-causes/syc-20479963

You may be asked symptom screening questions when speaking with our scheduling specialists, through text messages or in messages sent to your online patient account. We ask that you opt-in to receive these automated notifications and communications to help us stay in touch with you prior to your appointments. If you need help updating these preferences please Call Mayo Clinic Customer Assistance at 877-858-0398.

If you have questions or concerns about lodging, transportation or local restaurants, Mayo Clinic Concierge Services is a great resource. You may also want to review our Mayo Clinic packing checklist.

Attending your in-person clinic appointments

Mayo Clinic has taken several temporary steps to help keep our patients, visitors and staff safe. Please review the following guidelines to help you prepare for your appointment.

Masking: All patients, visitors and staff are required to wear a mask which covers both the mouth and nose to decrease the risk of COVID-19 exposure. Bring your own face mask or covering to wear while at Mayo Clinic. The Centers for Disease Control and Prevention has details on appropriate face coverings.

  • Acceptable masks include homemade, surgical, dust, or N95 masks.
  • Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.

Visitors: Patients in the outpatient clinic may have only one individual accompany them, with consideration for special exceptions determined by patient care teams.

  • For pediatric patients, a single parent or guardian is encouraged whenever possible, but a second parent or guardian may be allowed when essential for care.
  • You are also asked to not bring children under age 13 unless they are actively receiving care in the clinic setting.
  • Note additional details above on children under age 18 visiting hospital areas.

Arrival screening: You will pass through screening stations as you enter Mayo Clinic buildings

  • Allow extra time to pass through screening stations (approximately 15 minutes).
  • Please follow all directions from our door screening staff which may include answering screening questions and checks of masks and visitor protocols.

Social distancing: Steps have been taken to promote distancing on campus.

  • Do not present to the specific clinic or desk locations before your scheduled arrival time. This will help prevent overcrowding of our smaller lobby areas. If you or your visitor need an alternative location to wait, please follow signs to the designated common waiting areas located off of the main entry locations or ask a staff member to direct you.
  • Follow all posted instructions for social distancing on elevators, in lobby waiting areas, and in cafeteria locations.

Cleaning activities:

  • Frequent hand washing and sanitizing is recommended for patients and visitors. You will find additional sanitizing stations throughout the campus.
  • Our staff is performing extra deep cleaning of our facilities.

Mayo Clinic is using its expertise to address the COVID-19 pandemic. To learn more: https://www.mayoclinic.org/coronavirus-covid-19/public-guidance.