Appointment and visitor updates: Florida
Mayo Clinic has taken steps to make each of our campuses a safe place for patients to receive care in the COVID-19 environment. Our clinical care teams will carefully coordinate any face-to-face visits that may be needed, including office visits, procedures, diagnostic testing, radiology imaging or lab tests.
For the safety of patients and staff, enhanced protective measures will continue during face-to-face visits, such as screening all patients, visitors and staff before entering our facilities, masking, limits on patient visitors (including child visitors not receiving care) and promotion of social distancing.
Please note that before scheduling an appointment, you must notify your care team if you have had a positive COVID-19 test in the past 30 days.
Safety measures in place for your visit
- All patients and staff are screened before entrance into all clinic locations.
- All patients and staff are required to wear masks while on-site. If you do not have a mask, one will be provided.
- Acceptable masks include homemade, surgical, dust, or N95 masks.
- Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.
All surgical patients are tested for COVID-19 between 24 and 48 hours prior to their scheduled surgery date. Testing takes place at Mayo Clinic and results are finalized within 24 hours due to on-site processing capabilities.
Visitation guidelines: Florida
Patients in the outpatient clinic and hospital may have only one individual accompany them. See below for additional details.
In order to ensure the safety of hospital patients and staff, no visitors will be allowed in the emergency department.
- We encourage visitors to stay at home. If needed, one visitor will be allowed to accompany you in our outpatient clinics.
- For the safety of your loved ones and others, we are asking that you not bring children under age 13 unless they are actively receiving care in the clinic setting.
- Due to additional screening activities when entering Mayo Clinic buildings, please allow extra time upon arrival (approximately 15 minutes). Visitors must be free of fever and respiratory symptoms.
Hospital setting and emergency department
- All patients admitted to the Mayo Clinic Hospital in Florida will be allowed one specified visitor during their hospitalization between the hours of 8 a.m. and 8 p.m.
- The assigned visitor must remain the same throughout the duration of the patient’s hospital stay; no visitor exchanges will be allowed at this time.
- No visitors will be allowed within the emergency department.
- No visitors will be allowed to visit COVID-19 positive patients at this time. Exceptions may include considerations for end-of-life care, hospitalized children, and other rare and unique circumstances as assessed by the care team.
Your cooperation with these new, temporary guidelines is very much appreciated. It is difficult to not be able to visit your friends and family, but these are necessary and appropriate steps taken with the safety and protection of your loved ones as our top priority.
Appointment and contact information
- To reach the Florida scheduling office, please call 904-953-0853 between the hours of 8 a.m. and 5 p.m. Eastern time, Monday through Friday, or contact us online.
- We are also scheduling any testing and imaging studies you may need as part of your care.
- If you are unable to travel to Mayo Clinic, a telephone or video appointment may be available to meet your care needs. If a video appointment is suggested for you, a Patient Online Services account will be needed. We can assist you with this when you schedule.
During this time, as always, the needs of our patients come first.