Poster for video

Amy W. Williams, M.D.
Executive Dean for Practice, Mayo Clinic

Dr. Williams: Hi. I'm Dr. Amy Williams, and I have been at Mayo Clinic since 1990. I am a kidney specialist, a nephrologist, and I'm also executive dean of the Mayo Clinic practice. And together, today, we're going to go in Mayo Clinic, and I'm going to take you on a tour to show you just how safe we are.

Here we are at Mayo Clinic, and I want you to remember that your safety and the safety of our staff are the most important things for us. And we always keep that in mind. We are here to care for you, and we are ready.

Now I understand that everybody, including visitors and patients, have to wear a mask.

Staff member: Yes.

Dr. Williams: I'm going to just clean my hands here.

Staff member: Absolutely.

Dr. Williams: This is so important, to clean your hands — between your fingers, backs of your hands. I even do it up my wrist. So doing this will kill that virus on our hands, incredibly important.

Staff member: OK, thank you. [DING]

Dr. Williams: Look at this for social distancing. This is amazing, how you have this set up. So people can only sit where there's no paper on the …

Staff member: Correct.

Dr. Williams: No sign, so important.

Staff member: They come in every half hour. They're cleaning every single chair, the side tables, the lamps, the reception desk, any door handles they can think of, the hand sanitizer bottles, the signature pads, if the patient has to use those at reception. And then after each patient leaves, they're going and cleaning that chair as well.

Dr. Williams: All right, now we're going to go into an exam room, and I'm just going to turn the lights on. And as you can see, and as you know if you've been here before, that these rooms are always clean. And they're cleaned after every patient. We've always kept it clean, but now we're really concentrating on wiping down every single surface to make sure that you are safe and that our staff is safe.

We know some of you can't get here for various reasons, but we still want to deliver your care. And we still want to connect with you. But we can do that with video visits. In these video visits, I sit in front of the computer. I see you. You see me because of this camera. I have all of your information. It is just like you and I are here in the exam room. It is safe to see your doctor. It's safe to go to emergency rooms.

So thank you all for coming on the tour with me. I hope that it is very obvious that our goal is to make Mayo Clinic as safe as possible for you and for our staff. The safety measures that are so visible today are in all of our sites — in Arizona, in Florida, in the Midwest. We are here. We're ready for you, and we want to continue to care for you. So remember, we're safe, and we're here to keep you safe.

Appointment availability

Even in this time of uncertainty, Mayo Clinic is a place for hope and healing — and we're delivering the care you need.

We welcome both new and existing patients for virtual and in-person care, including elective surgeries, in adherence with federal and state executive orders and guidance.

Please contact us to discuss your appointment options:

Request appointment

Be sure to review campus-specific policies on masking, testing, number of patient visitors allowed (including children who aren’t receiving care) and other safety measures as you plan your visit.
Arizona | Florida | Rochester | MCHS

Virtual visits

Video and phone visits can be great options for appointments before, after or in place of face-to-face care. Appointment coordinators will recommend a virtual visit if it best fits your individual needs.

If you are directed toward a virtual visit, you'll want to set up a Patient Online Services account for access:

Your safety is our top priority

We’ve added new precautions to minimize risk of COVID-19 transmission. You can focus on getting the answers you seek, knowing that we're committed to keeping you safe.

Mayo Clinic follows carefully designed, rigorously enforced safety precautions for anyone who needs face-to-face care. We have ample supplies of personal protective equipment (PPE) and full support for COVID-19 testing. Our hospital and intensive care capacity exceeds projected needs for patients with COVID-19.

When you visit, you'll notice:

  • Masking policy enforced: All patients, visitors and staff must wear masks
    • Acceptable masks include homemade, surgical, dust, or N95 masks.
    • Masks should NOT contain an exhalation valve or vent as these permit unfiltered air to escape.
  • Strict limits to the number of people on campus
    Arizona | Florida | Rochester | MCHS
  • Carefully monitored entrance points
  • Screening of all patients for symptoms and possible COVID-19 exposure before entering our buildings
  • Waiting areas arranged for social distancing
  • Enhanced cleaning of exam rooms and equipment after each patient
  • Frequent deep cleaning of other clinic spaces

Traveling to a Mayo Clinic location for care

Visiting Mayo Clinic safely during the COVID-19 pandemic offers assistance and advice for anyone who needs to travel to one of our campuses or book safe lodging nearby.

We’re also working with local businesses that serve patients and caregivers, such as hotels and restaurants. Together, we’re creating safe communities for people who need to travel for care.

What to expect when you’re here

Please bring your own face mask or cloth covering

Mayo Clinic requires all patients, visitors and staff to wear a face covering or mask while on our campuses to guard against COVID-19 transmission.

CDC face mask recommendations
Poster for video

Visiting Mayo Clinic? Be sure to bring your mask

Mask on. Mask up. Mask always.

At Mayo Clinic, safety for everybody is our highest priority. We are a world leader focused on putting the needs of our patients first.

To do this during the COVID-19 pandemic, you may see staff outside caring for patients, but we also need your help inside, to keep us all safe.

For your own safety and the safety of those around you, including your care team, all patients are expected to wear a mask over their nose and mouth while on Mayo Clinic property.

Check to see if visitors are allowed. If they are, they will be expected to follow mask guidelines as well.

Everybody will be required to proceed through a checkpoint for the safety of our community.

Masks must remain on at all times including in the lobby, and when in the exam room, unless otherwise directed by an approved provider.

If you have questions about wearing a mask for your visit, contact your Mayo Clinic location before arriving on-site.

Long before you arrive at Mayo Clinic, safety is clear in the details. Here’s what you can expect:

  1. Appointment request phone call

    When we receive your appointment request, a Mayo Clinic specialist will call you for scheduling. Your specialist will walk you through our COVID-19 symptoms and exposure screening questions. You’ll also get specifics on how to prepare for your visit.

    Guidance for all patients and visitors:

    • Bring a mask to wear when on campus. (We recommend wearing a mask anytime you're away from home.)
    • Follow social distancing guidelines.
    • Leave children under age 13 in the care of someone else at home unless they are receiving care at the clinic. Note that Rochester hospitals have implemented additional policies regarding visitors under age 18.
    • Arrive 15 minutes early to allow time for COVID-19 screening procedures.
  2. Pre-appointment virtual check-in

    The exact method may vary by location, but generally you'll be contacted by a Mayo Clinic staff member one to three days before your appointment. He or she will walk you through a virtual check-in, which may include the following:

    • A review of your current medications
    • COVID-19 screening questions
    • A temperature check (good to have a thermometer on hand)
    • A review of clinic guidelines, including use of masks, social distancing and visitor policies
    • Information about arrival location and other logistics

    If any concerns are identified, we’ll provide you with clear guidance on next steps, including the possibility of rescheduling your appointment.

  3. When you arrive

    Mayo Clinic staff will welcome you at your designated entrance. They’ll guide you through our door screening process, including COVID-19 screening questions.

    If your door screening goes smoothly, you’ll be reminded of important clinic safety guidelines, including use of masks, social distancing and visitor policies. Then, you can head to the floor for your appointment. If any symptoms or questions come up during your door screening, you’ll meet with a nurse right away for additional screening and testing for COVID if needed.

  4. While you wait

    Our staff has taken special precautions to protect you in all waiting areas. You'll see:

    • Extra supplies of hand sanitizer available to all
    • Masking and social distancing guidelines posted and monitored by staff
    • Seating arranged and marked to promote social distancing
    • Robust cleaning and sanitizing practices
    • Separate waiting areas for visitors with possible COVID-19 exposure
  5. During your appointment

    You’ll get the comprehensive, thoughtful evaluation you need from your Mayo Clinic visit. At the same time, you can feel confident in extra steps to protect your well-being:

    • You and your care team will stay masked
    • Consultation and exam rooms are arranged for social distancing
    • Frequent and robust handwashing is our practice
    • Care is delivered efficiently and effectively while allowing physical distance
    • Mayo supports full testing capacity in the event your provider orders additional testing. Some tests or procedures may require COVID-19 testing beforehand to ensure safety. These will be arranged at each specific Mayo Clinic location.

Appointment and information by location

Mayo Clinic in Arizona Mayo Clinic in Florida Mayo Clinic in Rochester, Minnesota Mayo Clinic Health System

Patient Q&A

Questions and answers about COVID-19 for Mayo Clinic patients

Specific questions and answers about COVID-19 for Mayo Clinic patients.

Questions and answers about COVID-19 for Mayo Clinic transplant patients

Specific questions and answers about COVID-19 for patients who have had or will undergo transplant.

Questions and answers about COVID-19 for Mayo Clinic cancer patients

Specific questions and answers about COVID-19 for Mayo patients with cancer.

Being seen at Mayo Clinic Health System (MCHS)?

Information about COVID-19 for those seeking care at an MCHS facility.