Financial assistance - Mayo Clinic's campus in Minnesota

Billing and insurance

Patient Account Services can assist you with questions or concerns regarding billing and answer general insurance questions.

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Mayo Clinic's mission is to provide the best care to every patient through integrated clinical practice, education and research. Mayo Clinic strives to benefit humanity through work in these three areas, while supporting the communities in which we live and work. Mayo Clinic appropriately serves patients in difficult financial circumstances and offers financial assistance to those who have an established need to receive medically necessary services and meet criteria for assistance.

Mayo Clinic seeks to provide support for those unable to pay for medically necessary care. Services include:

  • Using fair and consistent billing and collection practices that are in the best interest of all parties involved
  • Providing individualized or extended payment plans and medical services at reduced rates or at no cost
  • Providing emergency care to stabilize you, regardless of your ability to pay

Mayo Clinic determines the need for financial assistance by reviewing the medically necessary services requested by the referring provider; any care previously provided; available insurance coverage or other sources of payment; and an applicant's financial profile. This method allows for a fair and accurate way to assist patients who are experiencing financial hardship.

Required financial information may include annual household income, applicable assets, household size and confirmation of application for all sources of coverage, including Medicaid, if eligible. Read Mayo Clinic's Financial Assistance Policy (PDF) for further information. International patients are not generally eligible for financial assistance.

If you're experiencing financial hardship, please contact Patient Account Services at 800-660-4582 (toll-free) to discuss options such as a payment plan or financial assistance. Visit our offices in one of the following locations:

  • Mayo Clinic — Gonda Building, Lobby Level East
  • Mayo Clinic Hospital, Methodist Campus — Eisenberg Building, Lobby Level
  • Mayo Clinic Hospital, Saint Marys Campus — Mary Brigh Building, Main Floor

Our staff may ask you to complete a Mayo Clinic Financial Assistance Application form (PDF), which will help us evaluate your eligibility for charity care. Note that until your financial statement has been reviewed and approved by our financial counselors, you'll be financially responsible for your medical care. Completing a financial statement may not absolve you of your full financial responsibility with Mayo Clinic.

Please return the completed financial statement and all required information to:

  • Patient Account Services
  • Mayo Clinic
    200 First St. SW
    Rochester, MN 55905

Supporting documents

Translated languages — Financial Assistance Policy

Translated languages — Plain Language Summary

Patient resources

If you have questions regarding your Mayo Clinic monthly statement or financial assistance, you may call Patient Account Services at 800-660-4582.