Pharmacy Support Personnel

Pharmacists at Mayo Clinic are supported by technicians and service assistants.

Pharmacy Technicians
Pharmacy Technicians at Mayo Clinic provide drug therapy technical support in the outpatient, community and hospital dismissal pharmacies. Techs enter data, submit insurance claims and select products related to prescriptions. They present prescriptions to the pharmacist for verification, act as a liaison between patients and insurance companies, and provide excellent service to patients. Tasks are administered under the supervision of a licensed pharmacist. Techs are required to have a high school diploma, previous outpatient/retail pharmacy experience, be team-oriented and have strong skills in communication, problem solving and organization.

Pharmacy Service Assistants
The Pharmacy Service Assistant provides patient care while performing his/her duties under the supervision of a lead pharmacy technician, technician supervisor, or other supervisor at appropriate pharmacy locations. The Pharmacy Service Assistant provides clerical support in the pharmacy workflow, while working with patients, pharmacy staff, and nursing staff.

Working as a Pharmacy Service Assistant is a great place to start for those interested in becoming a pharmacy technician in the pharmaceutical industry. Assistants are required to have a high school diploma (or GED), previous customer service/patient experience, and be attentive to detail.