Rethinking your listening and speaking strategies can help you communicate with a person who has dementia.By Mayo Clinic Staff
Communicating with someone who has Alzheimer's disease or a related dementia can be challenging.
A family member or friend with dementia may have difficulty understanding you, and you may have a hard time understanding what he or she is trying to communicate. There's potential for misunderstanding, confusion or frustration in both directions — making communication even more difficult.
You'll need patience, good listening skills and new strategies. Here's help easing your frustration and improving your communication.
A person with dementia may have difficulty remembering words or communicating clearly. You might notice patterns in conversations, including:
- Having trouble with finding the right word
- Substituting words
- Describing an object rather than naming it
- Repeating words, stories or questions
- Mixing unrelated ideas or phrases together
- Losing a train of thought
- Speaking less often
- Reverting to a first language
To improve understanding in both directions:
- Be patient. Take time to listen and allow time for the person with dementia to talk without interruption.
- Learn to interpret. Try to understand what is being said based on the context. If the person is struggling to get an idea out, offer a guess.
- Be connected. Make eye contact while communicating and call the person by name. Hold hands while talking.
- Be aware of your nonverbal cues. Speak calmly. Keep your body language relaxed.
- Offer comfort. If a person with dementia is having trouble communicating, let him or her know it's OK and provide gentle encouragement.
- Show respect. Avoid baby talk and diminutive phrases, such as "good girl." Don't talk about the person as if he or she weren't there.
- Avoid distractions. Limit visual distractions and background noise, such as a TV or radio, that can make it difficult to hear, listen attentively or concentrate.
- Keep it simple. Use short sentences. As the disease progresses, ask questions that require a yes or no answer. Break down requests into single steps.
- Offer choices. Offer choices when making a request for something a person might resist. For example, if someone is reluctant to shower, you might say, "Would you like to take a shower before dinner or after dinner?"
- Use visual cues. Sometimes gestures or other visual cues promote better understanding than words alone. Rather than asking if the person needs to use the toilet, for example, take him or her to the toilet and point to it.
- Avoid criticizing, correcting and arguing. Don't correct mistakes. Avoid arguing when the person says something you disagree with.
- Take breaks. If you're frustrated, take a timeout.
The challenges of communication evolve as the disease progresses. You will likely find that nonverbal communication with your family member or friend — such as touch or the comforting sound of your voice — will become not only important but also meaningful.
June 01, 2019
- Communication and Alzheimer's. Alzheimer's Association. https://www.alz.org/help-support/caregiving/daily-care/communications. Accessed May 20, 2019.
- Caring for a person with Alzheimer's disease: Your easy-to-use guide. National Institute on Aging. https://order.nia.nih.gov/publication/caring-for-a-person-with-alzheimers-disease-your-easy-to-use-guide. Accessed May 20, 2019.
- Mace NL, et al. Characteristic behavioral symptoms in people who have dementia. In: The 36-Hour Day. 6th ed. Baltimore, Md.: The Johns Hopkins University Press; 2017.
- Graff-Radford J (expert opinion). Mayo Clinic, Rochester, Minn. May 21, 2019.