Tips for Your Visit

By Mayo Clinic Staff

The waiting time for an appointment varies from day to day. After you have initially checked in with the reception desk, if you are not called within 30 minutes of your scheduled appointment time, please check with the receptionist to find out the status of your appointment.

The restrooms are located by the elevators. The paging system can be heard in the rest rooms.

Wheelchairs and escorts are available free of charge. Please let the desk personnel know if you would like this service. Tipping is not permitted.

Information desks, where coat checks are available free of charge, are located at various points within Mayo (e.g., subway level and first floor of the Mayo Building). There is also a Lost and Found located at the main floor information desk.

A shuttle service is available free of charge for patients to get to other Mayo Buildings, including the hospitals. Please go to the east entrance of the Mayo Building to board the shuttle.

Parking passes are available for visitors to Mayo Clinic. Seven-day passes can be purchased from the parking attendants at the patient ramps.

An enema prep service is available on the subway level of the Eisenberg Building, Room S-34. You can schedule an appointment by calling 266-7008. Hours are from 6:00 a.m. to 2:30 p.m. The cost of this service will be included on your Mayo bill.

The patient representative desk is located on the first floor of the Mayo Building should you have any concerns that you would like to discuss.

The subway level of the Mayo complex offers a patient cafeteria, newsstand, pharmacy, handicapped restrooms, and a quiet lounge for your convenience. You will also find a hearing aid center. The Mayo Store provides medical supplies and gift items. Subways and skyways are easily accessible and are connected with multiple buildings in the Mayo complex, as well as hotel and shopping areas.

When you arrive for your initial appointment, you will be asked to fill out several pages of important information for your doctors. The Current Visit Information form and the Personal and Family History form help your doctor to better understand why you have come to the clinic. You will also be asked for a complete list of medications. This list should include all the nutrition supplements, herbs, and over-the-counter medications that you take.