Outpatient Operations Support Training Program

Program details

The Mayo Clinic Outpatient Operations Support Training Program involves classroom learning, on-the-job training and mentorship. Through the program, you'll learn:

• The basic skills needed to perform the three Outpatient Operations Support roles: patient service representative, clinical assistant and patient appointment coordinator
• How to cover open positions during surgical, medical and parental leaves
• What you need to know so that you can be hired for available permanent positions

After the program, you'll be qualified to work as a patient service representative, clinical assistant or patient appointment coordinator. Full-time positions are 40 hours a week. Part-time positions are available, but may require full-time hours for training or other purposes.

Please note that participants are required to successfully complete a college-level medical terminology class. The training department is in the 201 Building on Mayo's downtown campus.

The responsibilities associated with each Outpatient Operations Support role are:

Patient service representative

• Performs various clerical, electronic and customer service duties including management, maintenance and flow of patient information (medical records and test reports)
• Coordinates physician and patient appointment schedules
• Receives patients and visitors
• Answers phones
• Performs a variety of other support activities

Clinical assistant

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and health care team requests
• Coordinates details of patient visits including:
  • Coordinating appointment schedules and daily activities of the care providers
  • Preparing patients for appointments
  • Completing pre-examination record information
  • Managing the flow of patient materials
  • Communicating scheduling delays or changes to the appropriate individuals

Patient appointment coordinator

• Independently schedules and confirms patient appointments through managing department calendars
• Accurately determines the nature of the patient's problems, the type of appointment, appropriate area to be evaluated and the urgency of the appointment
• Answers phone calls, taking a brief medical history, and independently makes appropriate patient appointments
• Pre-schedules appropriate tests as directed by the department

Salary and benefits

Mayo Clinic offers competitive compensation and comprehensive benefits for Outpatient Operations Support staff, as well as overtime and shift differential pay.

For salary and benefit details on available positions, please visit our Clerical and Support Services Web page.