Outpatient Operations Support

Outpatient Operations — Positions

Patient Service Representative

• Perform various clerical, electronic, and customer service duties including management, maintenance, and flow of patient information (medical records and test reports)
• Coordinate physician and patient appointment schedules
• Receive patients and visitors
• Answer phones
• Perform a variety of other support activities

Clinical Assistant

• Facilitate patient visits and support the health care provider by anticipating and responding to patient needs and health care team requests.
• Coordinate details of patient visits which include:
  • Coordinating appointment schedules and daily activities of the care providers
  • Preparing patients
  • Completing pre-examination record information
  • Managing the flow of patient materials
  • Communicating scheduling delays or changes to the appropriate individuals

Patient Appointment Coordinator

• Independently schedule and confirm patient appointments for a particular department/division through managing department calendars
• Accurately determine the nature of the patient's problems, the type of appointment, appropriate area to be evaluated and the urgency of the appointment.
• Answer phone calls, taking a brief medical history, and independently make appropriate patient appointments
• Pre-schedule appropriate tests as directed by the department