Outpatient Operations Support

Frequently Asked Questions

Q. How do I get into the training program?

A. Applicants should submit a complete profile, cover letter and résumé using Mayo's online application tool when the training positions are posted. Internal applicants should also include their last three performance evaluations.

Q. Is the training program paid?

A. Yes. The range is $12.75 to $17.09 per hour for internal applicants. All external hires (those not currently employed by Mayo) are paid $12.75 per hour.

Q. How long is the training program?

A. The program lasts approximately seven to eight weeks, and combines class time and hands-on training on an assigned floor.

Q. Where is the training program held?

A. The OOS Training Department is in the 201 Building on Mayo's downtown campus.

Q. What is the start date for the next training program?

A. Upcoming training program start dates are:

• 7/7/08
• 9/8/08
• 1/12/09

Q. What are the components of the training program?

A. Program participants are trained in the roles of Clinical Assistant, Patient Appointment Coordinator and Patient Service Representative. Participants are required to successfully complete a college-level medical terminology class.

Q. Are all program participants hired in operations support after training is completed?

A. Most participants are hired after successfully completing the training. Participants who are not immediately placed in a permanent position will be assigned to cover empoyees on leaves of absence while continuing to look for a position.

Q. Do program participants know their permanent work location before graduating from the training program?

A. Applicants hired to a specific floor while attending the training program know where they will work after completing the program. Applicants who have not been hired when the program ends apply for openings that become available.

Q. Are part-time operations support positions available after completion of the OOS training program?

A. Only a few part-time positions are available, so interested applicants should inform management as soon as possible.

All training program participants work full-time hours while attending the program. After program completion, those interested in part-time positions continue to work full time  until they are hired part time. We cannot estimate how long this may take.

Q. How many apply for the OOS training program?

A. We routinely get far more applicants than spaces available in the program. To maximize your chance for admission, the best advice is to make sure that application materials are detailed, complete and meet all requirements for consideration.

Q. What specific qualifications do you look for?

A. We prefer candidates with the following qualifications:

• Outstanding customer service background
• Excellent computer skills
• Highly organized
• Attentive to detail
• Ability to multitask
• Previous experience in a team environment
• High school diploma or GED
• Knowledge of medical terminology strongly preferred
• Commitment to serving patients

For other questions, please call (507) 284-4168.