Outpatient Operations Support

Outpatient Operations Support Training Program

The Outpatient Operations Support Training Program at Mayo Clinic in Rochester trains clinical support staff to work at one of more than 100 desks or appointment offices at Mayo Clinic in Rochester, Minn. The program provides a high standard of on-the-job training. Clinical support staff are often the first contact for patients who visit Mayo Clinic. Our patients come to Mayo Clinic expecting the best and we are committed to delivering world-class customer service.

On these pages, you can learn about:

• Positions in Outpatient Operations
• Qualifications
• Frequently asked questions

Key Points

• The OOST Program lasts for eight weeks
• Starting salary is $13.35 per hour for an OOST Trainee and a Patient Service Representative
• Salary is $14.07 per hour for a Clinical Assistant or a Patient Appointment Coordinator
• Full-time positions are 40 hours per week
• Part-time positions available, but may require full-time hours for training or other purposes
• Overtime pay
• Shift differential pay after 6 p.m.

Mayo's salary program offers these benefits:

• Predictable review of salary ranges
• External job market comparisons
• Predictable advancement through salary ranges for staff meeting job performance standards
• Shift differential supplements for off-shift hours
• Relocation package for those qualified