Patient Satisfaction

Mayo Clinic randomly surveys patients every week to understand their experience and to learn about opportunities to improve care.

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Percentage of hospitalized patients reporting their care was "excellent."

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Percentage of patients receiving outpatient care reporting their care was "excellent."

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Percentage of patients who would likely recommend or not recommend Mayo Clinic to a family member or friend.

How Mayo measures patient satisfaction

Patients are contacted by telephone shortly after a visit and are asked to rate their experience and provide suggestions for improvements. On average, the survey takes less than 10 minutes to complete.

The surveys are conducted by telephone continuously through the year by Professional Research Consultants. Results are immediately available to staff in our online system. Standard reports are available to staff on a quarterly basis.

Efforts to improve satisfaction

Individual departments and divisions explore and implement opportunities to improve their patients' service experience by focusing on factors identified as most important by patients who are surveyed (key drivers).