Share on:
Mayo Clinic randomly surveys patients every week to understand their experience and to learn about opportunities to improve care.
Check or uncheck the legend icons to view or hide data.
Percentage of hospitalized patients reporting their care was "excellent." The goal is 68 percent.
Check or uncheck the legend icons to view or hide data.
Percentage of patients receiving outpatient care reporting their care was "excellent." The goal is 77.2 percent.
Check or uncheck the legend icons to view or hide data.
Percentage of patients who would likely recommend or not recommend Mayo Clinic to a family member or friend.
Patients are contacted by telephone shortly after a visit and are asked to rate their experience and provide suggestions for improvements. On average, the survey takes less than 10 minutes to complete.
The surveys are conducted by telephone continuously through the year by Avatar International. Results are immediately available to staff in our online system. Standard reports are available to staff on a quarterly basis.
Individual departments and divisions explore and implement opportunities to improve their patients' service experience by focusing on factors identified as most important by patients who are surveyed (key drivers).
Share on:
Find Mayo Clinic on