If you provide the name, address and policy number of your insurance company when you register, the clinic will file your primary insurance claim for you. We suggest that you track the following for services rendered: charges, co-pays, co-insurance, deductibles, insurance payments' Explanation of Benefits (EOB), Mayo Clinic statement. Organizing this information will be helpful if you need to discuss your account.
In the weeks after your visit to Mayo Clinic, the billing process occurs as follows:
Mayo Clinic will submit claims to your primary insurance company. You should receive an Explanation of Benefits (EOB) from your insurance company four to six weeks after the first claim is filed. The EOB will indicate services billed, amount paid and payee. If you do not hear from your insurance company within four to six weeks of your visit, you should follow up with them.
If a payment is mailed to Mayo Clinic, the payment may be reflected on your next monthly statement.
If a payment is sent to you, we prefer you deposit the payment into your checking account and write a personal check made payable to Mayo Clinic. Please mail your payment to the address listed on your Mayo Clinic statement.
If you have provided us with information about secondary or supplemental health insurance, we will file claims directly with that insurance company.
You should receive your monthly clinic statement of account about five to 35 days after your appointment. Additional charges and payments to your original statement will appear on your monthly statement as they are posted to your account. You should retain your statements to help you track charges, payments, adjustments and your balance.