Mayo Clinic will file your primary insurance claim for you, if you provide the name, address and policy number of your insurance company when you register. We suggest that you track the following for services provided: Mayo Clinic Itemized Statement of Charges and Monthly Statement of Account, as well as the information provided to you from your insurance company on their Explanation of Benefits (EOB), including insurance payments, co-pays, co-insurance, non-covered charges and deductibles. Organizing this information will be helpful if you need to discuss your account.

Mayo Clinic files claims to your primary insurance company. You should receive an Explanation of Benefits (EOB) from your insurance company within four to six weeks after the first claim is filed. The EOB will indicate services billed, amount paid and payee. If you do not hear from your insurance company within four to six weeks after your visit, please follow up with them.

If you have provided us with information about secondary or supplemental health insurance, we will file claims directly with that insurance company.

You should receive your monthly statement of account about five to 35 days after your appointment. Additional charges and payments to your original statement will appear on your monthly statement of account as they are posted to your account. Please retain your statements to help you track charges, payments, adjustments and your balance.

You are responsible for any balance on your account that is not paid to Mayo Clinic by your insurance company or Medicare. This includes deductible, co-insurance, co-pays, charges not covered by your insurance, as well as payments sent directly to you by either Medicare or your insurance company. If Mayo Clinic has a contract with your insurance company, your insurer will send payment for a portion of your charges directly to Mayo Clinic. If your insurance company does not have a contract with Mayo Clinic, the insurance company may send payment directly to you. You are responsible for the full charge, and you should send the insurance payment amount to Mayo Clinic. Because Mayo Clinic is a non-participating Medicare provider, Medicare sends payment for physician services directly to you. Please send the Medicare payment amount to Mayo Clinic. It is preferred that you deposit the payment into your checking account and write a personal check made payable to Mayo Clinic.

Mayo Clinic will apply personal payments to all outstanding visit balances, beginning with the oldest balance that has aged from insurance to personal responsibility. The Monthly Statement of Account will show the payments and adjustments made on each visit since your previous monthly statement. When the current account balance reaches a zero balance, no further statements will be sent until new charges are incurred.

Jan. 08, 2015