What to expect

Patients and family at registration desk — Mayo Clinic's campus in Florida

Arriving at Mayo Clinic

Unless instructed otherwise, check in at Patient Registration in the main lobby of the Davis Building when you arrive.

Non-Mayo medical records

Mayo Clinic will accept and may review written medical records or radiology images from other medical institutions if related to your care. If you wish to retain your non-Mayo Clinic records for your personal files, bring a duplicate set to your appointment. Photocopies you submit will not be returned. Non-Mayo Clinic radiology images will be returned to you unless one of our doctors requests they be stored in our files.

Length of your visit

The length of your stay will depend on the number of tests ordered and the complexity of your medical condition. We try to schedule your appointments so that your evaluation won't be delayed unnecessarily. In some cases a return visit may be necessary. Mayo Clinic is not open on weekends and some holidays.

Reception desks

You will be assigned to a specific reception desk and building depending on where your Mayo Clinic doctor is located. Desks are identified by floor and direction (north, south, east, west). Keep note of whether its location is in the Cannaday Building, Davis Building or Mayo Building.

Your assigned desk will be your home base at Mayo Clinic. Wayfinding maps and signs are found throughout the campus. Be sure to tell the desk attendant where you are staying in Jacksonville.

Dress comfortably

We recommend informal clothing and a comfortable pair of shoes for your visit. Lightweight clothing is suggested during the summer months, when the days are hot and humid. Bring a sweater for use in air-conditioned buildings, and an umbrella for the frequent summer rain showers.

Friends and relatives

Friends and relatives are welcome to accompany you to Mayo Clinic. They will be asked to remain in the waiting areas, unless there are special reasons for them to stay with you during the exams and tests.

Infection control precautions

Patients with the following conditions are asked to call the desk of their first appointment before arrival to receive special instructions.

  • Generalized blistering rashes such as chickenpox
  • Chronic (two weeks or more) unexplained cough with past exposure to tuberculosis

To minimize the spread of infection, patients and visitors who are coughing or sneezing are asked to take the following precautions:

  • Cover their mouths with tissue or a mask when coughing and sneezing
  • Use alcohol hand rub after coughing or sneezing or whenever hands may be contaminated
  • In public areas keep at least 3 feet away from others whenever possible

Sanitizing foam, tissues and masks are available at entrances and desks.