Charitable care and financial assistance

Mayo Clinic has a long history of providing care to people regardless of their ability to pay. Our primary value is "the needs of the patient come first."

Mayo Clinic provides services to meet the needs of people who are unable to pay for care. These services include:

  • Helping you find sources to fund your care, including opportunities to work with outside agencies
  • Using fair and consistent collection practices that are in the best interest of all parties involved
  • Providing individualized payment plans based on your ability to pay
  • Providing medical services at reduced rates or at no cost
  • Providing emergency care to stabilize individuals, regardless of their ability to pay

Mayo Clinic has developed a process for directing people to alternative sources of funding for their medical care. Mayo Clinic determines your need for charitable care based on financial information and the medical services needed. The financial information includes your individual and family income, assets, employment status, family size, and availability of alternative sources of payment. Read Mayo Clinic's Charity Care Policy (PDF) for further information (insert link from above).

If you're experiencing financial hardship, please contact Patient Account Services at 480-301-7033 or 800-603-0558 (toll-free) or arrange to meet with one of our patient account representatives, who can talk with you about options such as a payment plan or government assistance. Our staff may ask you to complete a Mayo Clinic Financial Statement form, which will help us evaluate your eligibility for charity care. You may also download the form below.

Please contact Patient Account Services to discuss your financial situation prior to completing a Mayo Clinic Financial Statement form. Note that until your financial statement has been reviewed and approved by our financial counselors, you'll be financially responsible for your medical care.

Mayo Clinic Financial Statement (PDF)

Please return your completed financial statement and all required information to:

  • Patient Account Services
  • Mayo Clinic
    5777 E. Mayo Blvd.
    Phoenix, AZ 85054

Patient resources

If you have questions regarding billing or charity care, you may call Patient Account Services at 480-301-7033. For locations outside the Phoenix metropolitan area, call 800-603-0558 (toll-free), TDD 602-301-7683. If you would like to make an appointment to meet with a patient account representative, call 480-301-4743.

Nov. 13, 2015