Mayo Medical Laboratories Named Customer Service Department of the Year

Tuesday, March 01, 2011

ROCHESTER, Minn. — Mayo Medical Laboratories has received the prestigious Stevie Award and was named Customer Service Department of the Year in the Healthcare, Pharmaceuticals and Related Industries category. Mayo Medical Laboratories was selected as the winner from six finalists.

"It is an honor to be recognized as the best customer service department in the health care industry," says Franklin Cockerill III, M.D., chief executive officer of Mayo Medical Laboratories. "This award reaffirms Mayo Medical Laboratories' dedication to delivering the highest level of customer service to complement Mayo Clinic's depth and breadth of medical expertise, premium level of testing quality and unrivaled business support for our clients."

The Stevie Awards for Sales and Customer Service honor and publicly recognize the accomplishments of sales, customer service and call/contact center professionals worldwide. More than 800 organizations were candidates for the 2011 Stevie Awards. Only 35 percent of entries submitted earned finalist status. The awards were presented in 25 categories for customer service professionals based on industry and 40 categories for sales professionals. The Stevie Awards have been awarded to organizations ranging from medium-sized businesses to Fortune 100 companies such as Apple, AT&T, IBM and Verizon Communications.

Mayo Medical Laboratories' Customer Service Department delivers vital laboratory results and information to more than 4,000 reference laboratory clients domestically and in more than 64 countries internationally. The department is staffed 24 hours a day, seven days a week. Approximately 60 representatives personally answer every call. No automated call systems are used. Handling more than one million calls every year, the customer service center representatives are trained to manage the extensive information of a complex laboratory, in which they resolve 93 percent of calls on the first contact.

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