Mayo Clinic's Campus in Florida Achieves National Recognition for Hospital Performance in Safety and Quality

Wednesday, December 01, 2010

JACKSONVILLE, Fla. — For the third time in 2010, Mayo Clinic in Jacksonville, Fla., received national recognition for scores of excellence in safety and quality.

The Leapfrog Group announced today in Washington, D.C., its annual class of top hospitals — 65 from a field of almost 1,200. Mayo Clinic in Florida was the only Jacksonville-based hospital and one of only three in Florida to receive the prestigious recognition.

The selection is based on the results of the Leapfrog Group's national survey that measures hospitals' performance in crucial areas of patient safety and quality. The results are posted on a website open to the patients and families, the public and employers and other purchasers of health care. It is one of the most complete pictures available of a hospital's quality and safety.

In June 2010, Mayo Clinic's campus in Florida ranked higher than almost all health care institutions nationally, regionally and locally in how patients regard the inpatient and outpatient care they receive, according to two patient surveys. The government survey, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), found that 85 percent of patients who had overnight stays at Mayo Clinic hospital in Florida ranked their experience as a 9 or 10 on a scale of 0-10. The second survey indicated Mayo Clinic topped all hospitals (219) nationwide in inpatient survey outcomes conducted by PRC (Professional Research Consultants, Inc.). Mayo Clinic was awarded PRC's highest honor for Excellence in Overall Quality of Care.

These results come just two years after Mayo Clinic opened its modern hospital on its Jacksonville, Fla., campus in April 2008.

"Our core value and primary mission is to provide our patients with the highest quality medical care," says Dr. William C. Rupp, chief executive officer of Mayo Clinic in Florida. "Quality takes into account the whole patient experience. At Mayo Clinic, our goal is to deliver evidence-based medicine in a safe environment with compassion, integrity and respect for our patients."

Information from The Leapfrog Group is available online. The June 2010 release, "Mayo Clinic's Campus in Florida Tops Patient Satisfaction Surveys," is also online.

For additional details and media resources, see Mayo Clinic's news blog.

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