People are used to looking for air transportation based on price, just as they may do for personal travel. But air patient travel involves more than transportation. It is also a health care service operating under difficult and often changing circumstances. Also, there is little government or other regulatory oversight of the air ambulance industry. It is very important for consumers to ask questions before making a decision. Mayo Clinic Medical Transport is available to help answer any questions.
What is the company's safety record? Has it had any FAA violations?
Industry standards: Industry standards do not exist for air ambulance services. Most companies have outstanding safety records.
Mayo MedAir standards: Patients can be assured of the safety of the Mayo MedAir transport program because of the annual safety audits and strict internal quality, safety standards and accreditation by the Commission on Accreditation of Medical Transport Services (CAMTS). Mayo MedAir has had no FAA violations.
What type of aircraft will be used? Does it have the capability to fly in all weather? Is the cabin pressurized? What guarantee is there the plane indicated will actually be the one used?
Industry standards: A variety of aircraft are used throughout the industry, from very small, non-pressurized aircraft to larger planes.
Mayo MedAir standards: Mayo MedAir uses only pressurized all-weather aircraft dedicated to medical transport use, meaning all equipment necessary for a flight is always checked and available in the cabin. Additionally, the aircraft cabin is ideally suited for medical transportation and not used part time for charter flights or ferrying freight. Pressurized aircraft can fly above cloud level, ensuring a smooth ride in most weather conditions. Interiors are of sufficient size to ensure comfort and quality care. In nearly all cases, Mayo MedAir has room available for a family member or guardian to travel along at no additional charge.
What are the pilot qualifications?
Industry standards: Minimal federal regulations allow some aircraft to be operated by a single pilot with a minimum of 1,200 hours' total flying time as pilot-in-command.
Mayo MedAir standards: Mayo MedAir requires two pilots for each flight. Our pilots are full-time team members dedicated to emergency medical services and do not fly other missions. All Mayo MedAir pilots are Certified Airline Transport Pilots, the highest certification available.
Is the air ambulance company a member of the Commission on Accreditation of Medical Transport Services (CAMTS)? Is it CAMTS accredited?
Industry standards: CAMTS membership varies throughout the industry. In the absence of state and federal regulations, membership in CAMTS can ensure minimum safety and competency standards are being met. Many for-profit companies may decide against attaining accreditation.
Mayo MedAir standards: Mayo MedAir is accredited by CAMTS. To attain accreditation, the service is evaluated on safety standards, education, equipment, staffing, communications, maintenance and administration.
What are the transport team qualifications? Have they had any special training?
Industry standards: There are no federal requirements regarding the medical qualifications of the flight team.
Mayo MedAir standards: All Mayo MedAir transport nurses, paramedics, respiratory therapists and other specialists work at Mayo Clinic and are experienced in critical-care medicine. Transport nurses and paramedics are trained in advanced life support. Specialized teams are available for both pediatric and neonatal care. All team members are trained in flight physiology and have annual safety training. Each flight team is selected based on the patient's unique current and potential needs, which is also the case for all equipment — from automatic external defibrillators to neonatal transporters. Flight team members are also dedicated medical transport professionals, rather than individuals pulled from other medical units when needed for a flight.
Is there a medical director?
Industry standards: No federal laws require air ambulance companies to employ a medical director. A doctor may or may not be involved in the transport.
Mayo MedAir standards: Mayo MedAir employs a medical director who is a Mayo Clinic doctor trained in emergency medicine. The medical director oversees all training programs and is responsible for the overall quality of the Mayo MedAir service. A medical director or a doctor well-versed in emergency medicine is always available for discussion and consultation when arranging a transport. All Mayo MedAir flight teams follow medical guidelines and protocols developed in conjunction with a doctor. Flight team performance is also reviewed by a doctor after the flight to ensure quality control.
Will the health care team be in contact with a hospital during the transport?
Industry standards: There are no federal requirements that a transport team remain in contact with a hospital during transport.
Mayo MedAir standards: Mayo MedAir's medical flight team stays in close contact with doctors and other professionals at Saint Marys Hospital Emergency Room (part of Mayo Clinic). A Mayo Clinic doctor can communicate with the medical transport team via two-way radio or air phone during flights, in the event of a medical emergency, unexpected complication, or worsening of a patient's condition during flight.
What equipment will the team carry, and will a full complement of drugs, monitors and oxygen be provided?
Industry standards: Few federal requirements specify what equipment or drugs must be carried.
Mayo MedAir standards: Mayo MedAir's flight team carries a full complement of critical care drugs, monitoring equipment and oxygen. The team provides highly specialized supplies and equipment — ranging from basic supplemental oxygen to advanced medical equipment — if patients have complex medical needs. Equipment, medications and crew member training is comparable to that of a critical care unit or emergency department at a hospital.
How many health care team members attend a flight?
Industry standards: No requirements specify how many team members must accompany a transport. Many companies provide only one health care specialist.
Mayo MedAir standards: Mayo MedAir selects a team of at least two critical care medical professionals, chosen according to the medical needs of each patient. This ensures there are adequate personnel on board to treat a medical emergency, should the patient's condition worsen.
What is the cost? When is payment required?
Industry standards: Medical air transport costs vary greatly, and price alone is not a quality indicator. Costs are seldom covered by insurance, and many services require full payment in advance.
Mayo MedAir standards: We provide cost estimates in advance, during a patient's initial call. We can also assist patients in filing insurance claims and obtaining any necessary pre-authorization, in instances where an insurance plan covers air ambulance service. In most cases, full payment is required at the time of service, and most often payment is not covered by insurance.