The Mayo Clinic Emergency Communications Center (ECC) provides 24-hour dispatching for Basic Life Support, Advanced Life Support and Critical Care transportation. The center handles about 200 service calls per day.
The ECC works primarily with medical professionals, emergency first responders, fire departments, law enforcement and others who arrange patient transports.
For medical emergencies, always call 911 or the emergency telephone number in your community.
The communications technicians facilitate transports by air or ground ambulance. In many communities served, the ECC deploys the medical response for 911 calls and provides instructions to the caller on what to do until the ambulance arrives.
When you call the communications center, the trained communications technicians will work with you to determine the best medical transportation option for the patient, based on medical protocols.