Qualifications

Photo of a Mayo Clinic clinical assistant and patient

These are basic qualifications for positions as a clinical assistant, medical secretary and patient appointment coordinator. To see full lists of qualifications, search open positions at Mayo Clinic and review the specific job posting.

Clinical assistant

A clinical assistant must have a high school diploma or GED and a minimum of two years of telephone and/or customer service experience. This experience may include working in a call center, an administrative or physician's office, the retail or service industry, or as an appointment scheduler.

Individuals without relevant medical education or medical experience will be required to successfully complete a medical terminology course within six months of employment. Individuals may also need to complete an anatomy and physiology and/or pharmacology course (whichever is most relevant to the department).

Other qualifications include:

  • Computer skills (Windows-based applications and intranet and Internet use) and the ability to keyboard at 35 words a minute
  • Strong skills in human relations, communications (verbal and written), problem-solving, decision-making and multitasking
  • Ability to handle difficult (such as highly emotional) situations with patients and referring providers
  • Adaptability and flexibility in a changing work environment that requires ongoing maintenance of job-related skills and activities
  • Basic Life Support (BLS) certification (may be required in some areas)

Medical secretary

Photo of a Mayo Clinic medical secretary and supervisor

A medical secretary must have either:

  • A vocational or associate degree from a medical secretary, medical administrative secretary and/or transcriptionist program that includes course work in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook)
  • A minimum of two years of experience in a medical secretary or administrative assistant role performing responsibilities such as managing calendars; creating correspondence, reports and presentations; managing databases and spreadsheets; and coordinating travel. This includes proficiency in medical transcription or successful completion of the Mayo-sponsored Medical Secretary/Transcriptionist Training Program.

Also required is successful completion of Mayo's medical transcription test.

Other qualifications include:

  • Excellent English usage and application of grammar and punctuation
  • Ability to understand diverse accents and speech variations
  • High-level skill in organization, clerical aptitude and attention to detail, as well as excellent written and oral communication skills and interpersonal relations
  • Good decision-making and judgment
  • Ability to prioritize work and follow through independently, handle a variety of tasks, and work collaboratively and professionally
  • Ability to adapt to a rapidly changing environment
  • Work experience as a medical secretary and/or transcriptionist, experience with secretarial and clerical software, and basic math skills (preferred)
  • Proficiency in using technical office equipment, such as a computer, printers, dictation equipment, phone system and fax machine

Patient appointment coordinator

A patient appointment coordinator must have a high school diploma or GED and a minimum of two years of telephone and/or customer service experience. This experience may include working in a call center, an administrative or physician's office, the retail or service industry, or as an appointment scheduler.

Individuals without relevant medical education or medical experience will be required to successfully complete a medical terminology course within six months of employment. Individuals may also need to complete an anatomy and physiology and/or pharmacology course (whichever is most relevant to the department).

Other qualifications include:

  • Computer skills (Windows-based applications and intranet and Internet use) and the ability to keyboard at 35 words a minute
  • Strong skills in human relations, communications (verbal and written), problem-solving, decision-making and multitasking
  • Ability to handle difficult (such as highly emotional) situations with patients and referring providers
  • Adaptability and flexibility in a changing work environment that requires ongoing maintenance of job-related skills and activities