Frequent Questions about Applying for a Job at Mayo Clinic

Searching/Reviewing Jobs

Can I search for positions posted in the last seven days?
Unfortunately, not at this time. You can enter a specific date, such as the posting begin date (e.g., 07/07/2004), in the keyword search field and it will find all postings with that date in them.

What if I get "No result" when I do a keyword search or select a specific job category for a specific area of interest?
It means there are no openings for that area. Postings are updated daily, so please check online again.

What if I receive an error message while I am on the Mayo Jobs Web site?
Clear your browser cache and log off the browser, then come back into the Web site. This is how to clear your browser cache on Internet Explorer:

• In the drop-down menus (File, Edit, Tools, etc.), click "Tools," then "Internet Options."
• This brings up a dialog with six tabs across the top (General, Security, Content, ...).
• Click "General," then look for "Temporary Internet files."
• Click "Delete Files," then if it appears, check off "Delete all offline content," then click "OK."
• Click "OK" again and this should clear all cached pages.
• Log off and reopen the browser. It should be OK to continue.

How can I print a job posting?
The easiest way to print a job posting is to right-click anywhere on the job posting details page and select print.

Can I review job postings without applying for a job?
New/Non-Registered Visitor:
To view postings without applying, click on the "Not Registered Yet" button on the bottom half of the page under the heading New/Non-Registered Visitors. Search for a job by clicking on one of the Job Categories listed or by typing in a keyword and then click "Continue." (NOTE: To review the full job description for a position from My Search Results, click on the underlined job title without checking the "Select" box.)
Registered Visitor:
To view postings without applying, login with your Username and Password that you determined when you first completed your online profile. Search for a job by clicking on one of the Job Categories listed or by typing in a keyword and then click "Continue." (NOTE: To review the full job description for a position from My Search Results, click on the underlined job title without checking the "Select" box.)

Applying for Jobs/Completing Online Profile

How do I apply for a job?

1. Click the Not Registered Yet button.
2. Review the list of open jobs: by category, keyword, location, or select "search all categories" to see a comprehensive list.
3. To review the full job description for a position from My Search Results, click on the underlined job title without checking the "Select" box. (A new screen will open.)
4. Check the Select box next to the job title that matches your skills and experience. If you have selected a new job, review each of your profile screens, as different jobs may have different requirements. You may be able to provide additional skills and experiences relevant to the new job.
5. Review and Agree to the Consent Agreements.
6. Determine your Username and Password — Save this information, as you will use these each time you return to your online profile.
7. Complete the online application using the Continue button to move from screen to screen. This process could take up to 30 minutes, or more.
8. Click Apply Now to apply.
9. You are now a registered visitor and can apply to additional positions using the profile you just created.

1. Login with your Username and Password that you determined when you first completed your online profile.
2. Review the list of open jobs: by category, keyword, location, or select "search all categories" to see a comprehensive list.
3. To review the full job description for a position from My Search Results, click on the underlined job title without checking the "Select" box. (A new screen will open.)
4. Check the Select box next to the job title that matches your skills and experience. If you have selected a new job, review each of your profile screens as different jobs may have different requirements. You may be able to provide additional skills and experiences relevant to the new job.
5. There is no need to create a new online profile. To update your information, select the appropriate tab at the top of the screen. Update only the screen that requires revisions (phone number, address, new credentials, etc.).
6. Click Apply Now when you have completed your review.

What does it mean when the application says my Social Security number
is already in use?
If you receive this message you may have tried to register as a New/Non-Registered Visitor when you already registered in the past. Please log in as a Registered Visitor with your User Name and Password: e.g., 123456. When you first log in, you will be asked to identify a new password. You should then be able to complete your profile and apply for open positions.

How long will it take to complete my profile?
Completing a profile takes approximately 30 minutes, as long as you have all of the required information at hand (work history, school information, resume, etc.). You can save your profile and complete it later by clicking "Save and Apply Later."

How can I determine if I am qualified for a particular position at Mayo?
The job posting will list the qualifications under "qualifications" section. This section outlines the education, experience, and skills that we are looking for in an applicant. Please note whether the qualifications indicate required or preferred. For example, if the position requires a bachelor's degree and three years of experience, then your education and experience must meet those minimum requirements. If the qualifications state an associate's degree is required and a bachelor's degree is preferred, then you must have the required associate's degree, but it isn't necessary that you have the bachelor's degree in order to qualify for the position.

How do I attach documents such as a resume, cover letter, letter of reference, etc.?
First, log in with your User Name and Password.
Select the "Work Preferences" link at the top of the screen.
Scroll down the page to "Attach Your Resume." You may attach Microsoft Word (*.doc), Rich Text (*.rtf) or text files (*.txt) formatted documents by clicking on the "Attach Your Resume" button. Or you can copy and paste a document into the text box.
"Attach Additional Documents" - If your document is one of the above formats or Adobe Acrobat (*.pdf), JPEG Compliant (*.jpg, jpeg), or graphics interchange (.gif), you can attach it with this button. Cover letters, performance reviews, reference letters, transcripts, etc., should be attached here.
Click on "Browse" and select document that you are attaching.
Click the "Open" button.
Click the "Attach" button.
Click the "Close Window" button.
Save the document with the name of the document (e.g., Resume) or, if there is more than one of a particular document, with the name of the document and the job posting number (e.g., Cover Letter 1581).
Click "Save and Apply Later" or "Apply Now" when you have finished or "Continue" if you want to continue on in the profile.

I am currently a Mayo Employee (an internal candidate) — how do I attach my performance appraisals?
If your performance reviews are in paper format, you can either scan them in yourself (if you have access to a scanner) and attach them as additional attachments (see above) or you can contact the Employee Service Center (ESC) at 6-0440. ESC can arrange for your appraisals to be scanned and attached to your profile.

If you have had a review recently and it is in the new ePraisal system, you can attach an electronic copy of your most recent review. An explanation of how to do this is found on the Mayo Intranet in the Employee Policy Manual, located within the Human Resources Web pages. You can also print out a PDF of instructions for creating an electronic copy of an appraisal from ePraisal.

What if I have selected certain positions to apply for, but am not finished with my online profile and want to finish it later?
Simply click the "Save and Apply Later" button. This will save the completed portion of your profile without actually applying for a particular position.

What do I do if I am ready to go online and finish my partially completed profile?
Click on the Find a Job button, log in with your Username and Password, then complete your profile by selecting the tab at the top where you ended. Once completed, you can apply to position(s) you have previously selected by clicking the "Apply Now" button.

What is the difference between the APPLY NOW and SAVE AND APPLY LATER buttons?
The "Apply Now" button will immediately submit your application for consideration to any positions that you have selected. The "Save and Apply Later" button saves your profile and allows you to return later to complete it or make changes.

How do I update/change my online resume?
Click on the Find a Job button at the location you are interested in, and log in with your Username and Password.
To update your resume, select the "Work Preferences" link at the top of the screen. Scroll down to the existing resume and delete it. Then attach your new resume. (See instructions for attaching a document above.)
Click "Save and Apply Later" or "Apply Now" when you have attached your updated resume.
If you want to update your online profile, you may go to the section you want to update and type the update, and then click "Save and Apply Later" or "Apply Now."

Can managers or staffing contacts see updates I make to my online profile after applying?
When the hiring manager reviews a candidate's application, the manager will be able to view any updates made, at the time they receive the profile. Any changes made to the attachments (i.e., resume, cover letter, etc.) will be viewable by the hiring manager.

What if I do not want the hiring managers to see any other positions for which I have applied?
Managers cannot see the list of other jobs to which you have applied or any of your activity history. However, the manager can see all additional documents that you attached to your profile, such as cover letters.

How do I withdraw from a position?
If you accidentally apply for a position or change your mind about a position to which you applied, you may withdraw your application to that position by logging onto your profile. Go to the Job Search page and click on the "Continue" button. You will be on the Jobs at Mayo Clinic page where you will find "My Application History." The jobs to which you have applied will be listed with a blue link titled "Click to Withdraw" on the right side of the screen. Click on this link and a pop-up window will appear asking if you want to withdraw. Click "Yes" and your application for that position will be withdrawn.

Can I delete positions appearing in "my application history"?
Once you have applied for a job, that application will continue to show up under My Application History indefinitely, even if you have withdrawn or the requisition is closed.

If I respond incorrectly by mistake in the HR interview, how can I correct my answer?
You need to contact 507-538-7400 to change the interview answers.

I forgot my password. What do I do?
Click on the Find a Job button at the location you are interested in
1. Select the "Forgot your password?" link.
2. A small window will open with fields to enter your first name, last name, user name, and e-mail address. Enter these and click the Submit button.
3. Your User Name and Password will be e-mailed to you.
4. Use the temporary password from the e-mail to log in to your profile.
5. You will be prompted to change your password — follow the on-screen instructions.