Frequent Questions on Applying for a Job at Mayo Clinic

Searching and reviewing jobs

How do I search for a job?
Click Jobs in the left navigation menu and enter your search criteria to begin your search of current job postings.

What if the result I get when searching or selecting a specific job category is 'There are currently no open positions'?
No jobs matching your search criteria are available. Job postings are updated daily. If you'd like to be notified when a position that meets your search criteria becomes available, click Email jobs to me on your search-results page and submit your email address. By doing this you'll join the Talent Community, enabling you to receive future job notifications and career information from Mayo Clinic.

Why am I being asked to join the Talent Community?
By joining the Talent Community, you'll receive future job notifications and career information from Mayo Clinic. External applicants are required to join the Talent Community before proceeding to the online application process.

Do I have to log in to the Talent Community every time I wish to apply for a job?
No. Upon logging into the Talent Community, you have the option of checking the Remember me box so that you need not log in each time. Checking this box places a cookie on your computer. Please do not check Remember me if you're using a public computer. Additionally, you may be required to log in again if your personal computer does not allow cookies or if you delete cookies.

Why am I asked to develop a password for the Talent Community and again for the online application profile?
The Talent Community and the online application are separate systems. The Talent Community enables you to receive future job notifications and career information from Mayo Clinic. The online application let's you create your profile and apply for jobs. Registering in both systems is necessary, as each has unique password requirements necessitating different passwords. The user name for each, however, is your email address. Please use the same email address for each system.

What if I receive an error message while I'm on the Mayo Jobs website?
Clear your browser cache, log off the browser and then return into the website. To clear your Internet Explorer browser cache:

1. In the browser drop-down menu, click Tools, then Internet Options.
2. This brings up a dialogue box with seven tabs across the top (General, Security, Privacy, Content ...).
3. Click the General tab and click the Delete ... option.
4. Under the Temporary Internet Files category, click Delete files ... .
5. Click Yes to clear all cached pages.
6. Log off, reopen the browser and return to the website.

Note: The job posting application works optimally with Internet Explorer 6.0 (Windows NT, 2000 and XP) or 7.0 (Windows XP and Vista), Firefox 1.5 (Windows NT, 2000 and XP) and 2.0 (Windows NT, 2000, XP, Vista and Mac OSX 10.4.4). The optimal connection is with either DSL or T1 connection. If you are using a dial-up modem, then 56K is recommended.

Can I review job postings without joining the Talent Community or applying for a job?
Yes. Joining the Talent Community, however, is a required step before applying for a job. After joining the Talent Community, you may create your profile and complete the application process.

Applying for jobs — Completing a profile

How long will it take to complete my online application profile?
Completing a profile may take up to 30 minutes if you have all the required information at hand (for example, work history, school information, resume). You can save your profile and complete it later by clicking Save.

How do I apply for multiple jobs simultaneously?
After reviewing a job from the list of your job-search results, click Continue. If you haven't already joined the Talent Community, you'll be prompted to do so. Once you've joined, you'll see the job posting again along with some additional action buttons. Now click View Similar Jobs. On the resulting screen, you may adjust your search criteria, select multiple jobs and proceed with applying for multiple jobs.

How do I determine if I'm qualified for a particular position?
The job posting will list the qualifications under the Qualifications section. This section outlines the education, experience and skills the applicant requires. Please note whether the qualifications indicate basic (required) or preferred. For example, if the position requires a bachelor's degree and three years of experience, then your education and experience must meet those basic requirements. If the qualifications state an associate degree is required and a bachelor's degree is preferred, you must have the associate degree, but the bachelor's degree isn't necessary to qualify for the position.

How do I attach documents such as a resume, cover letter or letter of reference?
If you've created an online application profile, log in by clicking the appropriate Access your profile link on the Jobs link left navigation menu. If you haven't created an online application profile, proceed with searching, selecting and applying for a job. You'll be prompted to add your resume or curriculum vitae (CV) during the application process.

To add a new resume or CV once logged in to your profile, click the Add new resume/CV button in the resume/CV section.

If you'd like to use an existing resume/CV, you can upload it directly from your computer:

1. Click the button to Upload your resume/CV from your computer.
2. Click Browse to find the file on your hard drive or floppy disk.
3. Click Open.
4. Name this resume/CV uniquely so that you'll recognize it later.
5. Click Save.
6. The screen refreshes to show you how your uploaded resume/CV looks. You must click Continue to continue managing your resumes/CVs and cover letters.

You can also copy and paste text from a resume/CV into the box:

1. Click the button Enter your resume/CV by typing or inserting.
2. Highlight your resume/CV in the word processing program you're using.
3. Select Copy from the Edit menu of your program, or press CTRL and C simultaneously.
4. Click in the text box of the applicant tracking system and press the CTRL and V keys.
5. Name this resume/CV uniquely so that you'll recognize it later.
6. Click Save to store your changes.

To edit a resume/CV, click the pencil icon next to that resume/CV's name.

If you previously uploaded the resume/CV you're editing, you'll be prompted to upload a new resume/CV.

1. Change the resume/CV name, if you want to.
2. Click Save to store your changes.

If you pasted in your resume/CV, you'll be able to edit your resume/CV's text. You can edit your resume/CV's text directly:

1. In the text box, make the necessary edits by typing them directly into the text box.
2. Change the resume/CV name, if you want to.
3. Click Save to store your changes.

If you pasted in your resume/CV, you also can replace it with new text:

1. Click in the box, hold the CTRL key and press A to select all of the text.
2. Press the delete key to clear the resume/CV.
3. Highlight your resume/CV in the word processing program you're using and select Copy from the Edit menu of your program.
4. Click in the box on the site, and hold the CTRL key and press V to paste in your new text.
5. Change the resume/CV name, if you want to.
6. Click Save to store your changes.

I'm a Mayo Clinic employee (internal candidate); how do I attach my performance appraisals?
After you've saved your historical appraisals as PDFs, you'll have the option to browse for additional documents and save them in the attachment category of the application.

Note: You cannot add attachments after you have applied to a job, so be careful to add all required documents before you submit your application.

What if I haven't finished completing my online profile and want to finish it later?
Simply click the Save as draft button. This will save the completed portion of your profile without applying for a particular position. Your application will not be reviewed until you click Submit.

What should I do if I'm ready to go online and finish my partially completed profile?
The Job cart will display all the jobs you have stored to view or to submit at a later date. Jobs remain in your job cart until they expire (when the job is no longer available), at which point they'll be automatically deleted from your cart.

Managing your profile

Can managers or staffing contacts see updates I make to my online profile after applying?
When the hiring manager reviews a candidate's application, the manager can view all updates made until the time he or she receives the profile. Any changes made to the attachments (for example, resume, CV, cover letter) also are viewable by the hiring manager.

What if I don't want the hiring managers to see any other positions for which I have applied?
Managers cannot see any other jobs to which you have applied or any of your activity history. However, the manager can see all additional documents that you attached to your profile, such as cover letters.

How do I withdraw from a position?
If you accidentally apply for a position or change your mind about a position to which you applied, you may withdraw your application to that position by logging in to your profile. Go to the Job submission status page and click the Withdraw button. You can withdraw or reactivate your job submission only when the job posting is open.

I forgot my online application password. What do I do?
If you forgot your password, click the Forgot your password? link and enter the email address you registered with. A password-recovery email will be sent to that address.

Why didn't I receive the password-recovery email?
If you get a message that states "We were unable to find that email or password in our system," it simply means that you have entered either field incorrectly, or you have not created a profile yet. The new applicant tracking system was implemented on Jan. 1, 2011. If you created a profile prior to this date, you will need to create a new profile by clicking the link Click here to create a new account in the gray box in the right-hand corner.

Some additional options to consider:

• Your user name (email address) and password are case sensitive. Be sure that the user name and password are being entered exactly how you created your profile.
• The password-recovery email will be sent to the email address you provided in your profile in the Contact Email Address field. This email address may be different from the one you used for your user name to log in to your profile.
• If your email account is set up to filter junk mail, be sure to check your junk mail folder and/or deleted items to ensure that the email did not get placed in one of these locations. You may consider adding the following website to your "safe" list: Password_Security@trm.brassring.com.
• Clearing your Internet browser cookies and cache, closing all Web browsers and starting with a new browser may allow you to log in successfully.

If you have tried all of the suggestions above and are still unsuccessful in logging into your profile, please contact our Career Center by sending an email to careers@mayo.edu.

I received the password-recovery email, but am still unable to reset my password.
Some important information to consider:

• When did you receive the password-recovery email?
• The link embedded in the password-recovery email is only active for three hours after the email is received. If it has been over three hours, you will need to request the password-recovery email from the system again.
• The new job posting application works optimally with the Web browsers below. If you are utilizing a Web browser other than the ones listed, you might consider trying one of these approved browsers:
  • Internet Explorer (IE)
  • Firefox
  • Safari
• Ensure that all pop-up blockers are turned off.
• Clearing your Internet browser cookies and cache, closing all Web browsers and starting with a new browser may allow you to successfully reset your password.
• If you are using a Web-based email address such as Hotmail, Gmail or Yahoo, be certain to log in to your email account directly instead of going through an email program such as Outlook or Entourage.

If you have tried all of the suggestions above and are still unsuccessful in resetting your password, please contact our Career Center by sending an email to careers@mayo.edu.

Will I receive updates on my status?
Yes, however, turnaround times may vary depending on the volume of applicants and the needs of the hiring department. Be certain to check the email account that you provided on your application for status updates (for example, receipt of application, incomplete application or other notifications).

When am I NOT eligible to apply for a job?
You cannot apply for a job if:

• Your current applicant status for any other job is "Hired"
• The job is no longer available

Timeout
You'll be automatically logged out of your online application profile if your computer is idle with no activity for 90 minutes. If the Timeout pop-up appears, click anywhere on the screen to avoid being logged out.