Questions and Answers

About Mayo Clinic's Middle East Office in Dubai

Q. When did Mayo Clinic physicians begin seeing patients in Dubai?
A. Mayo Clinic physicians saw Dubai patients for the first time in November 2003. The new facility within Dubai Healthcare City started to treat patients in April 2005.

Q. Where are patients seen?
A. Patients are seen at Mayo Clinic's office in Dubai, located at:

The Dubai Healthcare City
Ibn Sina Building (Building 27), Block B - 1st Floor
Dubai, United Arab Emirates (UAE).

Q. What Mayo Clinic specialists are available to see patients in Dubai?
A. Mayo Clinic's services focus exclusively on cardiovascular care.

Q. What kinds of patients are seen by Mayo Clinic heart specialists in Dubai?
A. Two major patient groups are served by the office:

1. Those seeking a second medical opinion, either first-time Mayo Clinic patients or established Mayo Clinic cardiac patients
2. Those referred by their local physicians for diagnosis or treatment because of complicated problems that require the expertise of Mayo Clinic. Patients with problems such as cardiac rhythm disorders or other complications may benefit from further evaluation and management at one of the three Mayo Clinic sites in the United States.

Q. How can I make an appointment to be seen by a Mayo Clinic heart specialist in Dubai?
A. Call the Mayo Clinic office in Dubai Healthcare City. The telephone number is +971-4-3622900. The fax number is +971-4-3624700.

Q. Can I make an online appointment at Mayo Clinic office in Dubai?
A. Not at this time. You can make an appointment by calling +971-4-3622900. You can request an appointment online for treatment at Mayo Clinic in the United States.

Q. Must I be referred to Mayo Clinic by a physician in order to receive care?
A. No. You may be referred, but it is not required. You can make an appointment directly.

Q. Must I know English in order to make an appointment with Mayo Clinic Outreach Services?
A. No. Staff at the Mayo Clinic office in Dubai Healthcare City are fluent in Arabic and English.

Q. Do the Mayo Clinic heart specialists in Dubai speak Arabic?
A. Some Mayo Clinic heart specialists speak Arabic. If the cardiologist treating the patient does not speak Arabic, an interpreter assists with communication.

Q. How many Mayo Clinic heart specialists are available at Dubai Healthcare City?
A. One heart specialist staffs the clinic full time along with a nurse and a cardiac sonographer.

Q. May I obtain a list of Mayo Clinic heart specialists seeing patients in Dubai?
A. You can contact the Mayo Clinic office at +971-4-3622900 to request profiles of the visiting physicians.

Q. Is there a waiting list to see a Mayo Clinic cardiologist in Dubai?
A. No.

Q. If I have previously received care at Mayo Clinic in the United States, can I receive follow-up care at the Mayo Clinic office in Dubai instead of traveling to the United States?
A. You will only be able to receive follow-up care for an identified heart condition.

Q. If I see a Mayo Clinic physician in Dubai and wish to visit Mayo Clinic in the United States for further care, what must I do?
A. To arrange care at Mayo Clinic, contact the Mayo Clinic office at +971-4-3622916. Staff members in Dubai can arrange the appointments for you. Or you can request an appointment online.

Q. If I become a patient of Mayo Clinic in Dubai, will my medical record be held in Dubai or elsewhere?
A. When you become a patient in Dubai, or at a Mayo location in the United States, you are registered as a Mayo Clinic patient and your medical record will be available at any Mayo Clinic facility. Physical copies of your medical records will not be kept and stored in Dubai, but electronic records will be available.

Q. What are the terms of payment for health care services rendered at the Mayo Clinic office in Dubai?
A. Full payment is required after seeing the physician. Cash or credit card payment is accepted. If you have health care insurance, it is your responsibility to file a claim for reimbursement.

Q. Can you recommend accommodations near the Mayo Clinic office in Dubai where I might stay?
A. For information on nearby accommodations, please contact the Mayo Clinic office in Dubai by calling +971-4-3622900.

Q. Where can I learn more about Mayo Clinic international services?
A. To learn more about international services for patients, please visit our International Patients Web site or contact our International Patient Coordinator at +971-4-3622916.

Q. Does Mayo Clinic in Dubai provide second opinion services from specialties at Mayo Clinic in Minnesota?
A. Yes. The Dubai International Appointment Department now provides E-Consult services that offer patients from the region expert medical advice from specialists at Mayo Clinic in Rochester.

Questions and Answers for Referring Physicians

Q. If I refer patients to Mayo Clinic cardiovascular physicians in Dubai, how can I be assured that the care I provide is consistent and beneficial to the patient?
A. Mayo Clinic's cardiovascular disease treatment and diagnostic program ranks among the best in the world. Mayo Clinic cardiologists are committed to maintaining close relationships with referring physicians to ensure coordinated care.

Q. How might I become acquainted with the Mayo Clinic physicians participating in the Dubai office?
A. If you would like to arrange a visit at your clinic or hospital, please contact the Mayo Clinic Middle East Regional Office in Dubai by calling +971-4-3622900. A personal visit to Mayo's facility can also be arranged.